Food Service & HospitalityDining, Bar & Counter Service
About the job
Requirements
At least one year of experience as a host is required.
Excellent oral communication skills are required.
Positive interpersonal skills are required.
A basic understanding of allergy and dietary needs and descriptions is required.
Must be available to work nights, weekends, and holidays.
Must be punctual.
Must be able to walk frequently, stand at times, and walk for long periods or extended distances.
Frequently lifts or carries up to 25 pounds.
Responsibilities
Greet guests upon arrival and ensure a positive experience before and after dining.
Seat guests in Front Server sections and communicate wait times.
Maintain effective communication between the Host and Server team.
Stay updated on the current food menu and hours of operation.
Maintain the dining experience by assisting with checked coats or other items.
Use a tray in the dining room for glassware or any item smaller than your hands.
Perform basic cleaning tasks as needed or directed by a supervisor.
Fill in for absent staff as needed.
Assist with special events as needed.
Greet guests warmly with an appropriate greeting.
Adhere consistently to grooming and appearance standards.
Understand and communicate events and services available at the Garden.
Prepare tables with clean silverware and other items, ensure shift supplies are stocked, and perform other preparation tasks.
Display a refined and approachable demeanor to each guest.
Welcome guests, open doors, and seat tables according to the steps of service.
Communicate guest arrivals and reservation notes to the intended server, chefs, and management.
Take reservations, answer phones, and communicate messages to the proper recipients in a timely manner.
Follow phone etiquette procedures and provide concise, knowledgeable answers.
Assist with edits to the restaurant's reservation sheet during service and work with management to ensure accurate guest accommodation.
Thank guests for dining and invite them to return.
Maintain a properly set dining room, including sweeping, cleaning floor mats, lighting candles, clearing tables, and resetting tables.
Communicate restroom upkeep needs.
Check and track coats, umbrellas, hats, strollers, and other apparel checked by guests.
Use all functions of the phone system.
Provide directions to the restaurant, Atlanta Botanical Garden, and its exhibits.
Check and collect menus from service areas and review them for cleanliness.
Maintain a proper flow of guests to each server section.
Help uphold the Steps of Service for the entire Host Team.
Desired Qualifications
At least one year of experience using OpenTable is preferred.
Description
The purpose of this position is to greet our guests upon entering and ensure they have a great experience before and after dining. Hosts are responsible for positive guest interactions while taking reservations and managing a wait. At all times, Hosts are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Hosts are expected to have menu description knowledge, general restaurant information and directions knowledge.
Key Responsibilities
Seating guests in Front Server sections and communicating wait times
Maintain effective communication between the Host and Server team
Stay updated on current food menu and hours of operation
Maintain proper dining experience, assisting with checked coats or other items
Always using a tray in dining room for glassware or any item smaller than your hands
Perform basic cleaning tasks as needed or directed by supervisor
Fill in for absent staff as needed
Assist with special events as needed
Greet all guests that enter the restaurant warmly with an appropriate greeting
Adhere to grooming and appearance standards consistently
Understand and can communicate events and services available at the Garden
Prepare the tables with silverware other items that are clean and ready, making sure the items needed for the shift are stocked, performing all other preparation tasks
Guest Relations
At all times displaying a refined and approachable demeanor to each guest
Welcoming guests, opening doors, and seating tables as per our steps of service
Communicating guest’s arrival and any reservation notes to the intended server, chefs, and management
Taking reservations, answering phones, and communicating messages to the proper recipients in a timely fashion
Answering phones and following all phone etiquette procedures with concise and knowledgeable answers
Assisting in edits during service to the restaurant’s reservation sheet and working closely with the management staff to guarantee precise guest accommodation
Thanking each guest for dining with us and inviting them back
Restaurant Operations
Assist in maintaining a perfectly set dining room at all times. This would include but not limited to sweeping, cleaning floor mats, lighting candles, clearing and resetting tables
Communicating upkeep needed for the restrooms
Checking & tracking coats, umbrellas, hats, strollers and any other apparel checked by guests
Full knowledge of with phone system functions
Assisting with directions to the restaurant or the Atlanta Botanical Garden and its exhibits
Checking and collecting menus from service areas and reviewing for cleanliness
Maintaining a proper flow of guests to each server section
Assist with upholding the Steps of Service for the entire Host Team
Requirements
At least one year of experience as a host is required
At least one year of experience using “Open Table” preferred
Excellent oral communication skills required
Positive interpersonal skills required
Basic understanding of allergy and dietary needs and descriptions
Must be available to work nights, weekends and holidays
Must be punctual
Physical qualifications
Frequent walking with some standing at times
Will walk for long periods of time, possibly extended distances
Frequently lifts/carries up to 25 lbs
Working conditions:
Both Indoor and Outdoor dining events
Varying schedule to include evenings, holidays and extended hours as business dictates
The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.
It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.
Atlanta Botanical Garden Core Values
Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind
Excellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden
Inspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone
Integrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication
Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard