Strong knowledge of Windows 10 and Windows 11 desktop operating systems.
Working knowledge of Microsoft Active Directory.
Working knowledge of Microsoft Office products, including Office 365 or Office 2016, Teams, Outlook, and Excel.
Ability to resolve issues quickly and efficiently to comply with metric requirements.
Proficiency with computer, network, and server hardware.
Strong customer service skills.
Strong written and verbal communication skills.
Ability to work in a team environment.
General knowledge of Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), and ARAD.
Knowledge of PowerShell and the ability to write custom scripts.
Understanding of help desk ticketing tools such as Remedy and ServiceNow.
Keen attention to detail.
Secret-level Department of Defense security clearance is required.
Security+ certification is required.
A Bachelor's degree or an Associate degree plus 2–8 years of experience is required; the degree may be substituted for years of experience.
Responsibilities
Use Host Based Security System (HBSS).
Implement software patches and security fixes when they cannot be deployed using enterprise Microsoft Endpoint Configuration Manager (MECM).
Troubleshoot and perform repairs over the phone, through Teams, remotely using Dameware, and desk-side.
Deliver timely customer service while meeting contract threshold metrics for phone and ticket resolutions.
Periodically review processes, procedures, and client configurations for completeness, effectiveness, and compliance with information assurance policies and DISA Security Technical Implementation Guides (STIGs).
Analyze ACAS vulnerability scan reports and deploy software upgrades and patches to mitigate identified vulnerabilities.
Use PowerShell and Windows scripting to repackage software applications, operating systems, and patches for deployment to workstations.
Job Title: Vulnerability Management Analyst
Location: Hanscom AFB
Clearance: Secret
Program: BLITS 3.0
Job Responsibilities:
-Host Based Security System (HBSS)
-Implement software patches and security fixes when it cannot be done using enterprise MECM
-Conduct troubleshooting and repairs over the phone, Teams, remotely utilizing Dameware, and desk-side.
-Deliver quality timely customer service while also meeting contract threshold metrics for phone and ticket resolutions.
-Periodically review processes, procedures, and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
-Analyze ACAS vulnerability scan reports, deploy software upgrades and patches to mitigate identified vulnerabilities.
-Use expertise with tools such as PowerShell and Windows Scripting to repackage software applications, operating systems, and patches for deployment to workstations.
Job Requirements:
-Strong knowledge of Windows Desktop Operating Systems (Windows 10/11)
-Working knowledge of Microsoft Active Directory
-Working knowledge of Microsoft Office Products, (O365/2016), Teams, Outlook and Excel.
-Ability to resolve issues quickly and efficiently to comply with metric requirements.
-Proficient with computer, network, and server hardware
-Strong customer service skills
-Strong written and verbal communication skills
-Ability to work in a team environment
-General Knowledge of the following systems and tools: HBSS, ACAS, and ARAD
-Knowledge of PowerShell and the ability to write custom scripts.
-Knowledge of PowerShell and the ability to write custom scripts.
-Understanding of help desk ticketing tools (e.g., Remedy, Service Now, etc.).
-Keen attention to detail.
Education / Certifications
-Secret level DoD security clearance required
-Security+ certification
-Bachelor’s Degree or Associate Degree plus 2 - 8 year experience (degree may be substituted for years of experience)