Implementation Coordinator - Enterprise

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. 

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve. 

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

We are looking for a detail-oriented and proactive Implementation Coordinator Enterprise to lead and manage end-to-end customer installation projects. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about delivering exceptional customer experiences. You’ll oversee every stage of the project lifecycle, ensuring timely execution, clear communication, and continuous performance tracking.

ESSENTIAL FUNCTIONS

Project Management & Execution

• Lead projects from kickoff to completion, including timelines, scope, scheduling, and coordination with internal/external teams.
• Maintain project plans aligned with service designs and contractual commitments.

Customer Engagement

• Serve as the primary contact for customers throughout the project.
• Clearly communicate milestones, progress, and any dependencies or changes.
• Represent the "Voice of the Customer" internally.

Performance & Metrics

• Track and report key delivery metrics and milestones.
• Support Customer Business Reviews (CBRs) with relevant data.
• Build dashboards and reports to provide visibility into project health and forecasts.

Financial Oversight

• Monitor and manage project budgets.
• Forecast and address any financial gaps, collaborating with relevant teams. 

Cross-Functional Collaboration

• Work closely with Sales, Engineering, Product, Procurement, and Field Ops.
• Ensure smooth handoffs and project alignment across departments.

QUALIFICATIONS

Education and Experience Requirements: Bachelor’s degree in Business, Project Management, Telecommunications, or a related field preferred. A minimum of 3–6 years of project management or service delivery experience, preferably in telecommunications, fiber, or technology services. 

• Proven experience in managing complex, customer-facing projects, ideally in a technical or service-oriented industry. 

• Excellent communication skills with the ability to engage effectively with stakeholders at all levels. 

• Strong understanding of project management methodologies, tools, and best practices, including experience in budget management and financial forecasting. 

• Demonstrated ability to work cross-functionally, collaborating with diverse teams to ensure project success. 

• Highly organized, detail-oriented, and able to juggle multiple projects in a fast-paced environment. 

• Proven track record of delivering projects on time and within scope, with a focus on customer satisfaction. 

Preferred Skills 

• Proficiency in project management software (e.g., Jira, Asana, Microsoft Project) 

• Advanced Excel skills, including experience with VLOOKUP, pivot tables, and complex formulas 

• Strong data analysis capabilities with a focus on tracking and improving service delivery performance 

• Experience creating dashboards, operational reports, and performance metrics 

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TOTAL REWARDS

• Competitive compensation package• Comprehensive medical, dental, and vision benefits 

• Employee Assistance Program (EAP)

• 401(k) with company match• Paid time off and other generous benefit programs• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.