At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
Are you ready to be part of a team that excels in transforming new recruits to peak productivity? Do you have a natural flair in empowering others to succeed?
We’re seeking a passionate and enthusiastic Delivery Manager to spearhead the development and delivery of engaging courses for our robust Go-to-Market (GTM) Onboarding Program. As a key member of our team, you will play a pivotal part in shaping the success of our GTM teams by delivering impactful and engaging training programs.
What you will do:
- Be one of the faces of GTM onboarding as the primary, “front-of-room” resource for various new hire onboarding sessions
- Effectively deliver the curricula as set out by and with the GTM Onboarding Program Lead
- Execute the delivery of onboarding/ramp courses, and other training programs, with a focus on engagement, interactivity, and comprehension
- Create an environment during sessions that actively includes the mix of your remote, hybrid and in-person audiences
- Support US West and East coast sessions
- Develop and maintain comprehensive guides to ensure consistency and effectiveness in training delivery
- Strive to maintain high Net Promoter Scores (NPS) post-training, reflecting the quality and impact of the training programs
- Collaborate with instructional designers to ensure that training content meets different learning styles within the organization
- Report on effectiveness of sessions
- Design and deliver a Train-the-Trainer program to elevate bench of facilitators’ ability to drive comprehension and engagement
- Support reinforcement programs related to session subject matter
- May be asked to maintain an updated repository of session recordings for ongoing reference and accessibility
- May be asked to deliver sessions for various time zones in EMEA or APAC
- May be asked to deliver/design non-onboarding sessions for continuous development of existing sellers and customer experience teams, such as the ZoomInfo Academy
What you bring:
- A passion for onboarding and a drive to help new sales hires succeed
- Comfort, excitement, and skill leading virtual, hybrid, and in-person sessions
- Creativity!
- Demonstrated experience as a trainer specializing in sales personas
- Bonus points for candidates with experience as a seller, bringing valuable insights from firsthand experience in sales or CX roles
- Strong written and verbal communication skills, along with a high level of organization
- Fluency in live and content delivery tools (Zoom, Google Suite, Kahoot, Mentimeter, Canva and proficiency with CMS, LMS, audio, and video)
If you possess the required training experience, with a focus on sales personas, and have a background as a seller, we encourage you to apply and be a key player in shaping the future of our organization at ZoomInfo!
This is a hybrid role, working a minimum of three days per week from our office in Vancouver, WA.
The US base salary range for this position is $68,000 to $93,500 + annual bonus + benefits.
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.
We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
#LI-Hybrid #LI-HC1
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
