Senior Manager @ PagerDuty

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PagerDuty is seeking a Sr. Manager, Global Benefits to join our diverse, customer-focused team! As Sr. Manager, Global Benefits, you will oversee the design, implementation, and evaluation of PagerDuty’s worldwide benefits programs. You will manage a global team and collaborate with cross-functional stakeholders while overseeing program budgets, maintaining market competitiveness, leading vendor management, and delivering high-quality service globally. You will work closely with senior leadership to ensure alignment with organizational objectives and legal compliance across multiple regions including the United States, Canada, Portugal, Chile, UK, and Australia. Additionally, you will serve as a strategic resource, providing counsel on benefits offerings and regulatory compliance. This is an exciting opportunity to thrive in a dynamic, fast-growth environment and possess exceptional communication, leadership, and problem-solving abilities to shape the future of employee benefits at PagerDuty. The ideal candidate is a seasoned HR professional with extensive experience in benefits management, strong analytical skills, and a proactive approach to addressing employee needs. At this time, we are ONLY considering candidates in or around Atlanta, GA.

KEY RESPONSIBILITIES

Design, implement, and evaluate PagerDuty’s global benefits programs, encompassing health and welfare benefits, life work/wellness, leave management, and retirement benefits.
Collaborate with PLT and senior leadership to align programs with organizational strategic objectives and ensure compliance with legal requirements across multiple jurisdictions.
Provide oversight and strategic direction for the Benefits Service Delivery Partner team, ensuring timely resolution of 2nd tier employee benefit inquiries, strategic benefit communication initiatives, and collaborative partnerships.
Develop functional strategies and specific objectives for the team.
Utilize market data surveys and industry networking to evaluate trends and maintain market competitiveness of all benefits offerings.
Lead the development and management of program budgets for assigned areas.
Uphold the benefits philosophy, ensuring equity, and offerings alignment with company values and market standards.
Provide consultation and serve as a resource to leadership, HR Business Partners, and Recruiting on benefits programs, policies, and practices.

BASIC QUALIFICATIONS

Minimum of 10 years of Human Resources experience with a focus on managing Benefits functions for a global organization, including at least 4 years in a leadership capacity.
Bachelor’s degree in human resources, business, management, or related field required, or equivalent work experience.
Proficiency in using data and analytics to manage performance, develop insights, and support decision-making.
Global benefits and regulations knowledge in various countries, ideally countries such as the United States, Canada, Portugal, Chile, the UK, and Australia.

PREFERRED QUALIFICATIONS

Demonstrated ability to design and implement total reward programs in a dynamic, fast-growth, high tech or SaaS environment.
Preferred certifications such as Certified Benefits Professional (CBP), or Senior Professional in Human Resources (SPHR).
Excellent communication, interpersonal, and presentation skills with the ability to engage with stakeholders at all levels.
Strong relationship-building skills with the ability to influence leadership and collaborate effectively across functions.
Proficiency in project management, creative problem-solving, and strategic thinking.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 1-2 days/month, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

Competitive salary and company equity
Comprehensive benefits package from day one
Flexible work arrangements
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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Benefits