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Amentum

Government engineering and technical services provider

IT Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeIdaho Falls, ID, USA

About the Job

Requirements

  • A Bachelor’s degree in an IT-related field and 1 year of relevant experience, or an associate degree in a computer, engineering, or system science discipline from an accredited college or university and 3 years of relevant experience; significant relevant experience may be considered in lieu of formal education.
  • Demonstrated on-the-job experience as a full-service IT support team member in a Windows Active Directory environment.
  • Ability to be present online and on-site during work hours.
  • Experience working within an IT support team and contributing to and collaborating in daily support activities.
  • Knowledge of AV/VTC hardware, software, and network connections, including setting up, maintaining, and troubleshooting AV equipment.
  • Ability to organize, coordinate, prioritize, and follow through with multiple tasks simultaneously in a high-pressure environment.
  • Ability to pass background and drug testing requirements.
  • Ability to meet the physical requirements, including extended sitting or standing, bending, reaching, turning, kneeling, and potentially walking moderate to long distances.
  • Ability to operate office equipment including computers, printers, copy machines, telephones, and fax machines.
  • Clear, concise, and accurate verbal and written communication skills in English.
  • Independent personal transportation to the office or work site is required.
  • Must maintain professional behavior when dealing with customers, management, and coworkers and be able to interface effectively with individuals at all organizational levels.
  • Must be willing to travel as needed.

Responsibilities

  • Support all IT/IS and desktop support needs for the project site at Idaho National Lab, working with minimal supervision and taking direction as needed.
  • Collaborate with local project management to provide IT support and develop requirements for existing and upcoming projects.
  • Work with existing project IT security policies and procedures to ensure client requirements are met, and draft changes or new policies and procedures for review as needed.
  • Maintain accurate hardware and software inventory.
  • Install, configure, and maintain PCs, mobile devices, and peripherals such as printers.
  • Assist employees through Teams remote access, by phone, or in person.
  • Assist and mentor others as needed.
  • Terminate, test, and troubleshoot voice, video, and data infrastructure.
  • Contribute to the daily ticket workflow, including triaging tickets to appropriate queues and technicians in the IT ticketing system.
  • Resolve assigned and self-assigned tickets in coordination with daily IT ticketing activities and projects.
  • Assist with administration of information systems under management direction.
  • Participate in implementing hardware and software; build, upgrade, patch, and migrate systems and applications.
  • Assist with planning customer surge-support efforts.
  • Travel occasionally to other project sites and Denver for hands-on support as needed.
  • Coordinate with Corporate IT and other Project IT professionals as needed.
  • Maintain training and certifications required by contract.
  • Observe safety and security requirements at client and corporate sites.
  • Perform other associated IT tasks as needed.
  • Travel to customer locations and test fields, potentially by airline, as needed to support projects.

Desired Qualifications

  • In-depth knowledge of Active Directory Domain Controllers is preferred.

About the Company

Amentum

Government engineering and technical services provider

Amentum provides technical and engineering services to government agencies to support high-stakes missions such as space launch, nuclear cleanup, and military operations. Its offerings combine workforce, engineering, and mission-support capabilities across the full lifecycle—from planning and design to operations and sustainment—delivered as contracted services. The company differentiates itself through scale and breadth: formed from a spin-off and expanded by acquiring DynCorp and PAE, and later merging with Jacobs’ Critical Mission Solutions and Cyber & Intelligence units, making it one of the largest government services contractors with about 53,000 employees and a public listing (AMTM). Its main goal is to help the U.S. and its allies achieve mission success for critical national programs by providing comprehensive, reliable government-focused technical services.

Company size
10,001+
Company stage
IPO
Headquarters
Chantilly, VA
Founded
2020

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