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Mercier Consultancy Group

Dutch Speaking Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Dutch, spoken and written, is mandatory.
  • A valid EU passport or a valid work permit for Greece is required.
  • A passion for telecommunications technology and strong digital literacy are required.
  • Exceptional communication and active listening skills in a professional business context are required.

Responsibilities

  • Provide technical support and troubleshooting for telecommunications services and equipment.
  • Manage customer inquiries via phone, email, and chat.
  • Educate customers on telecommunications product offerings and digital infrastructure solutions.
  • Maintain accurate records of customer interactions in CRM systems.
  • Collaborate with cross-functional teams to resolve technical outages or connectivity issues.
  • Contribute feedback and insights to improve telecommunications service delivery standards.
  • Maintain knowledge of telecommunications industry trends and service protocols.

Desired Qualifications

  • Previous experience in customer service or technical support is considered an advantage.

About the Company

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