Team Leader

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Pegula Ice Arena is seeking to hire part-time Team Leaders to assist in managing the day-to-day operations of the Ice Arena. 

Qualified candidates will report to the full-time operations manager and assist the other full-time managers in overseeing the on and off-ice programming, activities, and part-time staff daily.

Duties include:

• Opening and closing the facility, which entails security walkthroughs and email reporting
• Operating the point-of-sale software while ringing up sales and checking guests in for programming, shift reconciliations, and attendance verification
• Overseeing front of the house programming and events, ensuring part-time staff members are properly positioned for the activities
• Providing exceptional customer service and handling guests' questions and concerns
• Mentoring and training part-time staff

Qualifications:

• Critical thinking and problem-solving skills
• Thrives in a fast paced, constantly changing environment
• Leads by example
• Shows initiative and is proactive
• Sets the tone of the workplace with optimistic, motivated attitudes.
• Must be a minimum of 18 years of age
• Must be able to lift up to 50 pounds with or without accommodation and stand for six hours
• Ability to and work nights and weekends year-round is preferred

This position is open to everyone, students and non-students alike.

The starting rate for this job is $13.00 an hour.

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

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Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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