Bowling Green, OH, USA+1 moreMore locations: Toledo, OH, USA
In PersonOut-of-town work may require travel; lodging, per diem, and transportation are provided.
IT OperationsNetwork Engineering & Administration
About the job
Requirements
Basic knowledge of control and electrical system design.
Demonstrated ability to support and troubleshoot IT network-connected devices.
Experience with routers, switches, wireless systems, firewalls, and security.
Skills with TCP/IP, DNS, LDAP, SMTP, web technologies, security tools, and firewall policies.
Experience with IOS and Windows desktop and server operating systems.
Experience and skills in related documentation.
Proficiency with Microsoft Office productivity software.
Ability to efficiently organize and plan work tasks to meet company goals.
Ability to balance multiple projects.
Critical thinking and problem-solving skills, with the ability to work independently and in team environments.
Ability to maintain professionalism while interacting with customers and explain technical questions in a simplified manner.
A valid driver's license is required.
Ability to meet the physical requirements of walking, crawling, talking, seeing, reading, hearing, feeling, sitting, standing, kneeling, crouching, twisting, reaching, grasping, and climbing for extended periods.
Ability to lift or move up to 75 pounds.
Ability to climb at heights of 300 feet or more for extended periods.
Ability to work outdoors in a variety of weather conditions.
Successful completion of a thorough background check and pre-employment drug and alcohol screening.
Ability to participate in random, post-accident, and reasonable-suspicion drug and alcohol testing as required by company policy.
Responsibilities
Manage IT infrastructure, including hardware setup, customer network support, and field endpoint support.
Troubleshoot and support all IT-connected devices.
Remediate security vulnerabilities and perform or request appropriate action from the relevant items or teams.
Collaborate with Operations across multiple groups to meet current and future continuous-improvement project goals.
Assist with troubleshooting and deploying appropriate networking solutions on-premises, in the cloud, or in hybrid environments.
Provide technical support, on-site troubleshooting, and repair for customers.
Respond to phone calls and text messages in a timely manner, including after hours and on weekends.
Install, maintain, and troubleshoot data network infrastructure, including routers, switches, and cabling.
Perform routine maintenance and equipment testing and resolve connectivity issues to maintain reliable network systems.
Desired Qualifications
VMware experience is recommended.
About Us
Pillar Innovations is an Industrial Solutions and Service Company with over 15 years of experience in the Energy, Mining, Manufacturing, Industrial Construction, Aggregate, and Renewables Industries. The Corporate Headquarters are located in Grantsville, MD with several offices throughout the country. Are you looking for a place to expand your skills and grow in a career? Our company promotes continuous learning, diverse work opportunities, and flexibility. We also provide defined career path advancement, full benefits, and a variety of apprenticeship/continuing education programs. Openings for experienced workers and training for entry level positions are always available. Start a career with us today!
Position Overview
The general role of a Network/Telecom Technician is to install, maintain, and troubleshoot data network infrastructure. This includes routers, switches, and cabling. The Network/Telecom Technician ensures reliable connectivity by performing routine maintenance, testing equipment, and resolving connectivity issues to keep network systems running efficiently.
This individual will receive guidance from leadership and should be responsive to customer questions or concerns and address any issues in a timely manner.
What You'll Do
Responsible for the management of IT infrastructure such as hardware setup, customer network support, endpoint support in field, etc.
Troubleshoot and support all IT connected devices
Remediate security vulnerabilities and perform/request appropriate action from respective items/teams
Collaborate with Operations across multiple groups to meet current and future continuous improvement project goals
Assist with troubleshooting and deploying appropriate networking solutions on premise, cloud, or hybrid
Provide technical support and on-site troubleshooting and repair for customers
Respond to phone calls and texts within a timely manner (including after hours and on weekends)
What You'll Bring
Basic knowledge of control and electrical system design
Demonstrated ability in supporting and troubleshooting IT network connected devices
Experience with Routers/Switches, Wireless, Firewall and Security
VMWare experience is recommended
Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies
Experience with systems such as IOS and Windows desktop and server operating systems
Experience and skills in related documentation
Proficient with MS Office productivity software
Ability to efficiently organize and plan work tasks to meet company goals
Ability to balance multiple projects
Critical thinking with exceptional problem-solving skills, able to work independently and in team environments
Proactive, resourceful, and highly motivated with good communication skills and ability to work in high output environment
Ability to maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner
Valid driver’s license required
Working Conditions
Walk, crawl, talk, see, read, hear, feel, sit, stand, kneel, crouch, twist, reach, grasp and climb with both hands and legs for extended periods of time
Lift and/or move up to 75 pounds
Climb at heights of 300’+ for extended periods of time
Work outdoors in a variety of weather conditions
Additional Eligibility Qualifications
This position requires the completion of a thorough background and pre-employment drug and alcohol screening. In accordance with The Company’s Drug and Alcohol policy, employees are required to participate in random, post-accident and reasonable suspicion drug and alcohol testing as requested.
AAP/EEO Statement This Company is an Equal Employment Opportunity Employer that provides opportunities without regard to any protected classes under applicable law.
ADA Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How We'll Support You
How We'll Support You
WE ARE NOW EMPLOYEE OWNED
Employees are beneficial owners through an ESOP (Employee Stock Option Plan) that works through a qualified retirement plan.
Comprehensive Benefits
Health/Life insurance
401(k) retirement plan
Short/Long term disability
Paid time off and holidays
Paid lodging, per diem, and transportation provided for out-of-town work
Employee focused work environment
On-the-job mentoring and training
Internal job postings
Performance and salary reviews
Employee feedback program
Advancement through defined employee career paths
Safety-first and drug free work environments
Bonuses and incentives for working safely
Company provided tools and basic safety equipment
PPE allowances with no restrictions on vendors
Weekly pay with premium pay for Sundays and holidays
Smart Money program with optional counseling to aid employees with financial goals