All Accor

Global hotel management, franchising, loyalty program

People & Culture - HR

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaMYR1.8k - MYR2.2k /mo

About the Job

Requirements

A high school diploma or equivalent is required.
Previous experience in hospitality, administration, or People & Culture environments is preferred.
Demonstrated ability to provide exceptional service, stay organized, willingness to learn, and a good attitude.
Comfort with learning and using technology, computer systems, and software applications.
A combination of education, training, and experience demonstrating the ability to perform the role successfully will be considered.
Associates must maintain a neat, clean, and well-groomed appearance.

Responsibilities

Consistently provide professional, friendly, and engaging service.
Assist with day-to-day operations of the People & Culture department.
Maintain document flow and ensure documents comply with hotel policies.
Prioritize telephone calls and in-person visitors and schedule appointments as required.
Provide office administration, including written correspondence, mail, photocopying, and ordering office supplies.
Maintain a confidential filing system for correspondence, policies, standards, regulations, and other office matters.
Maintain locker inventory and conduct spot checks to ensure hygiene standards. Oversee Back of House areas, including the cafeteria, washrooms, lounges, and hostel, keeping them clean and tidy. Assist with and lead quarterly pest control in the lockers with support from the Hygiene Manager.
Assist associates with exit checklists, clearance, exit interviews, and resignation processes.
Post pictures from associate events promptly on appropriate communication channels, including Facebook, WhatsApp, LinkedIn, and Back of House areas.
Process associate letter requests for salary, employment, guest comments, and certificates.
File associate documents regularly and maintain up-to-date associate files.
Assist with and lead People & Culture activities and events throughout the year, including town halls, sports events, and corporate social responsibility activities.
Schedule the training room when other departments require it.
Assist the People & Culture team with events, orders, gatherings, and other needs.
Perform other People & Culture tasks as requested by the People & Culture Manager.

Desired Qualifications

Previous experience in hospitality, administration, or People & Culture environments.

Job Description

Consistently offer professional, friendly and engaging service.
Assist in the day-to-day operations of the People & Culture department.
Maintaining flow of documents & ensuring they are as per Hotel policies.
Prioritize all telephone calls and in-person visitors, scheduling appointments as required.
Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies.
Maintain confidential filing system for correspondence, policies, standards, regulations and various matters related to the office.
Maintain lockers inventory and conduct spot check to ensure high standard of hygiene at all time. Be in charge of the overall Back of House areas including cafeteria, washrooms, lounges, Hostel and ensure they are spotless and tidy at all time. Assist and lead the quarterly pest control in the lockers, with the support of the Hygiene Manager.
Assist heartists in exit checklist, clearance, exit interview and resignation process.
Ensuring the timely posting of pictures from heartist events on the appropriate communication channels, such as Facebook, WhatsApp, LinkedIn, Back of House Area.
Process letter Requests from heartists (Salary, Employment, Guest Comments, Certificates).
Filing of all heartist documents on a regular basis and maintaining up to date heartist files.
Assist and lead the P&C activities and events throughout the year, such as but not limited to, Townhall, sport events, CSR activities, …
Scheduling Training Room when required by other departments.
Assist the P&C Team when necessary, for events, orders, gatherings etc…
Other P&C tasks as and when requested by the P&C Manager.

Qualifications

Education and Experience

High School Diploma or equivalent required.
Previous experience in hospitality, administrative, or People & Culture environments preferred.
Demonstrated ability to provide exceptional service, stay organized, willing to learn and good attitude.
Comfortable learning and using technology, computer systems, and software applications.
A combination of education, training, and experience that demonstrates the ability to successfully perform the role will be considered.

Grooming

All associates must maintain a neat, clean and well-groomed appearance.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Additional Information

Malaysian Citizen Only

Compensation: 1800 to 2200 (MYR) (MONTHLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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