Customer Project Manager
East Coast, New York
Confirmed live in the last 24 hours
Austin, TX, USA
Experience Level
Desired Skills
  • Bachelor's or higher degree in computer science, engineering, or related technical field
  • 5+ years professional experience in technical project management
  • Extreme follow-through ability. You set the bar on ensuring things don't get dropped
  • Willingness to get in the weeds and make things happen
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer's technical and business environment
  • Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Strong cross-functional and creative collaboration skills, and willingness to act as project contributor, problem solve with stakeholders to address business problems, and go beyond task and status management
  • Self-awareness and a desire to continually improve
  • Travelling (25-50% required)
  • Own and collaborate on onboarding projects and different customer initiatives from initiation to production
  • Report on the status of projects internally and externally
  • Create and run cross-functional processes including: Project planning, Timeline & task tracking, resource assignment, change management, and Issue & Risk management
  • Build trusted relationships with external partners as well as internal product and engineering teams that you'll work with directly
  • Develop a deep understanding of our products, our technologies, and our partners, and use that knowledge to power your cross-functional work
  • Make sure we don't drop the ball on any projects, initiatives, or commitments
  • Identify process gaps in how we operate as an organization, and work with leadership to course-correct & streamline our internal delivery processes
Company Overview
Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations.