Full-Time
Customer Project Manager
Posted on 1/24/2023
AI copilot for enterprise
Mid, Senior
Austin, TX, USA
- Bachelor's or higher degree in computer science, engineering, or related technical field
- 5+ years professional experience in technical project management
- Extreme follow-through ability. You set the bar on ensuring things don't get dropped
- Willingness to get in the weeds and make things happen
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer's technical and business environment
- Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
- Strong cross-functional and creative collaboration skills, and willingness to act as project contributor, problem solve with stakeholders to address business problems, and go beyond task and status management
- Self-awareness and a desire to continually improve
- Travelling (25-50% required)
- Own and collaborate on onboarding projects and different customer initiatives from initiation to production
- Report on the status of projects internally and externally
- Create and run cross-functional processes including: Project planning, Timeline & task tracking, resource assignment, change management, and Issue & Risk management
- Build trusted relationships with external partners as well as internal product and engineering teams that you'll work with directly
- Develop a deep understanding of our products, our technologies, and our partners, and use that knowledge to power your cross-functional work
- Make sure we don't drop the ball on any projects, initiatives, or commitments
- Identify process gaps in how we operate as an organization, and work with leadership to course-correct & streamline our internal delivery processes
Aisera stands out as a leading provider of AI and automation solutions, with a proven track record of enhancing service delivery and support across IT, operations, and customer service sectors. The company's AI Service Experience platform (AISX) leverages advanced language models and deep domain knowledge to achieve impressive auto-resolution rates and significant cost reductions, while offering comprehensive automation across multiple channels. Recognized by Forbes, CNBC, Deloitte, and Gartner among others, Aisera's commitment to quality and efficiency is further demonstrated by its extensive integration capabilities, sizable partner network, and a roster of flagship enterprise customers.
Company Stage
Series D
Total Funding
$189.1M
Headquarters
San Jose, California
Founded
2017