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Encora

Global digital engineering services provider

Senior Site Reliability Engineer - Site Reliability Engineering

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeNo salary listedRemote

About the Job

Requirements

  • At least 5 years of experience in Site Reliability Engineering, Cloud Operations, or related roles.
  • At least 1 year of hands-on experience with DBT, Databricks, and SQL.
  • Strong experience supporting and operating applications in Microsoft Azure IaaS environments.
  • Hands-on experience with application observability, monitoring, and reliability engineering practices.
  • Experience implementing and managing Application Performance Monitoring (APM) solutions such as Application Insights, New Relic, or similar platforms.
  • Experience designing dashboards and monitoring solutions using Azure Monitor, Application Insights, and Log Analytics (KQL).
  • Familiarity with continuous integration and continuous delivery (CI/CD) environments, including Azure DevOps and GitHub Actions.
  • Solid understanding of cloud-native architectures and distributed application systems.
  • Practical Site Reliability Engineering mindset, with experience in incident analysis, root cause investigation, and proactive problem prevention.
  • Strong verbal and written English communication skills, with the ability to collaborate effectively with global teams.

Responsibilities

  • Collaborate with development teams to design and implement monitoring, alerting, dashboards, and Application Performance Monitoring instrumentation across applications and services.
  • Lead the implementation, configuration, and optimization of Application Performance Monitoring solutions.
  • Apply observability best practices using tools such as Azure Monitor, Application Insights, New Relic, and Log Analytics (KQL).
  • Enable code-level instrumentation, distributed tracing, and structured logging to improve application visibility and reliability.
  • Design and maintain application-level monitoring dashboards and operational health metrics.
  • Define and implement Service Level Indicators, Service Level Objectives, and effective alerting strategies based on latency, error rates, traffic, and resource saturation.
  • Continuously improve monitoring and alerting mechanisms through production insights and incident learnings.
  • Participate in production readiness reviews, identifying operational risks, observability gaps, and potential failure scenarios before deployment.
  • Support incident analysis and post-incident improvements through enhanced telemetry and monitoring practices.
  • Partner with engineering teams to ensure applications are reliable, scalable, and production-ready.

Desired Qualifications

  • Experience with scripting and automation using PowerShell and/or Bash.
  • Knowledge of scalability, availability, and resilience patterns in modern cloud environments.
  • Experience driving production readiness and operational excellence initiatives.
  • Exposure to reliability engineering best practices in enterprise-scale environments.

About the Company

Encora

Global digital engineering services provider

Encora offers global digital engineering services, including software product engineering, cloud services, data science, and quality engineering. It works through nearshore and offshore teams in Latin America and India to provide cost-effective software development and IT consulting for industries like financial services, healthcare, retail, and technology. The company differentiates itself with a scalable global delivery model, access to large pools of software engineers, and backing from Advent International to support growth. Its goal is to help clients accelerate their digital transformation by delivering practical, scalable engineering services at a lower cost.

Company size
5,001-10,000
Company stage
Acquired
Total funding
$215M
Headquarters
Scottsdale, AZ
Founded
2003

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