E

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Navigator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timePocatello, ID, USA

About the Job

Requirements

  • Three to five years of job experience.
  • A bachelor's degree or equivalent experience.
  • Experience in multiple revenue cycle areas is preferred, including financial counseling, customer service, public benefits or Medicaid advocacy and eligibility, state case or eligibility specialist roles, or other applicable roles.
  • Must be inquisitive and open to innovation, including using artificial intelligence to explore improved processes and reduce friction for patients and clients.
  • Must demonstrate critical thinking, problem solving, and knowledge of revenue cycle areas and processes.
  • Must reside and be authorized to work within the United States.

Responsibilities

  • Guide patients through their financial journey during their facility stay and immediately after discharge, remaining available for up to 30 days post-discharge.
  • Serve as the onsite point person for assigned patients to reduce confusion among financial services functions.
  • Screen self-pay patients at bedside and complete and submit Medicaid, disability, and financial assistance applications.
  • Triage financial questions, provide patient education, perform onsite patient rounding, and facilitate process improvement projects for the patient financial journey.
  • Maintain subject matter knowledge in public benefits eligibility, Medicaid screening, and financial assistance.
  • Be accountable for Medicaid screening and conversion for self-pay patients.
  • Provide financial counseling, including workqueues and worklists, point-of-service collections, and denial review.
  • Financially clear each patient by verifying or securing coverage or completing screenings for in-house patients, including Labor & Delivery, newborn, and NICU patients; prepare for and help lead daily or weekly in-house review calls.
  • Create estimates and perform point-of-service collections.
  • Meet productivity and department key performance indicators.
  • Understand client-specific payment models.
  • Proactively educate patients to improve patient experience and financial performance.
  • Ensure continuity on challenging in-house cases and resolve patient financial questions while patients are in-house.
  • Connect face-to-face with patients throughout their care journey and provide real-time feedback and issue resolution.
  • Escalate identified financial process gaps.
  • Communicate and collaborate with other personnel as needed, including case management, social workers, and physician liaisons.
  • Perform other duties as assigned.

Desired Qualifications

  • Prior patient access or physician-based experience is a plus.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

Recently Posted Jobs

Explore more opportunities at Ensemble Health Partners

See more jobs