Guest Relations Agent

Job Description

Ready to be the welcoming heartbeat of our resort? Join us and help create unforgettable guest experiences!

Join our hospitality team as the go-to support for guest experience at our resort. In this customer-focused role, you’ll respond to guest inquiries, coordinate services such as luggage and transportation, and collaborate with front desk and resort departments to ensure a seamless arrival and departure experience.

As a Guest Relations Agent, you will:

• Respond promptly to guest inquiries, requests, and concerns.
• Coordinate and assign bell services for luggage, room changes, and deliveries.
• Communicate effectively with team members and departments to ensure smooth operations.
• Oversee luggage handling, storage, and security procedures.
• Manage transportation requests and support VIP and special guest services.
• Act as a liaison between guests and resort departments to enhance the guest experience.
• Monitor workflow during peak check-in and check-out periods.
• Maintain knowledge of resort amenities, policies, and local attractions to assist guests.
• Serve as a lobby ambassador to ensure a welcoming and efficient arrival and departure experience.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• PM Schedule Requirement — The primary shift we are hiring for is 2:30 PM–11:00 PM, including mandatory weekends and holidays.
• Stand for long periods of time.
• On many occasions, must be able to withstand prolonged exposure to sunlight.
• Strong communication skills (verbal & written) for guest interactions and team coordination.
• Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests.
• Problem-solving skills to address guest concerns or logistical challenges.
• Flexible schedule, including weekends, holidays, and evenings.
• Basic Microsoft Office and computer knowledge.
• Valid Florida Driver License: able to drive a golf cart vehicle and up to a 15-passenger van following safety guidelines.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation: N/A to 16 (USD) (HOURLY)