Tubing Park Check-in Lead

Overview

The Summit at Snoqualmie is the Pacific Northwest's premier multi mountain ski resort, located 47 miles east of Seattle at Snoqualmie Pass. The property spans five base areas and 20 chairlifts across Summit West, Summit Central, Summit East, and Alpental within the Mt. Baker-Snoqualmie National Forest. A four-season operating model includes a mountain bike park and one of the most accessible ski destinations in North America.

The Summit at Snoqualmie is proud to be part of the Boyne Resorts family of resorts. Boyne Resorts is the largest family owned, independent mountain resort company in North America, guided by five core values: Serve First, Developing Great People, Attitude is Everything, Long Term Thinking, and Excellence in Execution.

Responsibilities

Position Summary

The Tubing Park Check-In Lead is a hands-on working lead who supports daily Check-In operations and helps provide a welcoming arrival experience for guests. Reporting to the Tubing Park Manager this role provides day-to-day direction to Check-In Agents and steps into a leadership role when the Arrivals Supervisor is unavailable. Success means keeping Check-In organized, responsive, and appropriately staffed while helping the team handle changing guest volume and service needs.

Essential Duties and Responsibilities

Long Term Thinking

• Monitor cashier stations to ensure that they have adequate supplies available and that they are staffed appropriately.

• Stock shelves, retrieve stock from secondary location, and mark prices on shelves and items.

• Maintain awareness of guest volume and session attendance and communicate significant changes or needs to Tubing leadership. Update session capacity as needed. 

Excellence in Execution

• Help with daily setup and closing of the Welcome Center.

• Setup and closing of outdoor area around building depending on shift time.

• Provide Point of Sale and Check-In coverage as operational needs change.

• Proficiency in point-of-sale system for both check-in and food & beverage (training available).

• Receive payment by credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, or credits due to customers.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors, emptying trash cans, and maintaining bathrooms.

• Monitor guests and employees for safety.

• Snow removal with various hand tools.

Attitude is Everything

• Greet customers entering the Tubing Park.

• Answer customers' questions and provide information on procedures or policies.

• Maintain a visible guest-service presence during high-volume arrival periods and proactively assist with guest flow.

Develop Great People

• Act as the primary point of contact for Check-In Agents and provide day-to-day leadership when the Arrivals Supervisor is unavailable.

• Assist with training, coaching, and supporting Check-In Agents.

• Reposition staff as needs change.

• Communicate staffing needs, guest concerns, and operational issues to Tubing leadership.

Serve First

• Assist customers by providing information and resolving their complaints.

Qualifications

Required

• Excellent communication and customer service skills.

• Must be at least 18 years of age.

• A minimum of 1 year prior leadership experience or equivalent.

Preferred

• High school diploma or equivalent.

• Fluency in a language other than English.

Physical Demands

• Regularly communicates with guests and employees and frequently stands, walks, and sits throughout the shift. Must be able to regularly lift or move up to 10 pounds, frequently up to 25 pounds, and occasionally more than 50 pounds while completing setup, snow removal, cleaning, and other operational tasks.

Click Here for Full Job Description 

Join our team and enjoy The Summit Experience! 

Wage and Benefit Info:

The wage range for this positions is:  from $23.00-$24.50/hr

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2-year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All Team Members may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers.  Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.