GovCIO

Federal IT modernization and cybersecurity services

FC Operations Lead

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeHerndon, VA, USA$135k - $160k /yr

About the Job

Requirements

A high school education with 10 or more years of experience, or commensurate experience.
Eight years of experience managing, directing, and leading IT field services in a classified setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and audiovisual operations and maintenance, and local on-site cabling.
Demonstrated strategic management leadership and interpersonal skills, domain expertise for decisive problem-solving, and the ability to plan and coordinate complex project implementations.
Must have an active Top Secret/Sensitive Compartmented Information clearance.

Responsibilities

Lead IT support operations at TSA's FC and Site W locations.
Provide technical and management leadership for major IT field support services in classified settings, establishing goals and plans that meet project objectives.
Direct and control all field support activities at FC and Site W, with overall responsibility for management, methods, and staffing to ensure technical requirements are met.
Organize and coordinate 24x7x365 on-site support at FC and support at Site W from 6:30 a.m. to 3:00 p.m. Monday through Friday, with staffing and escalation suitable for watch floor operations.
Direct and lead the IT Help Desk and desk-side support, WebEOC user support and operations and maintenance team, and DSRN.
Provide touch labor for designated systems at FC and Site W.
Coordinate and perform touch labor as necessary to troubleshoot and repair non-TSA systems at Freedom Center and Site W, such as HSDN, FAA, and USSS systems.
Provide IT support to other government agencies, such as the Secret Service, Department of Defense, and FAA, at Freedom Center and Site W during special-event setup, including the State of the Union Address and national-level exercises.
Physically integrate and connect non-TSA systems and accessories at user workstations as directed, such as setting up workspaces with KVM extenders, radio terminals, and HSDN for non-TSA tenant operations.
Support events and exercises at FC and Site W.
Maintain unclassified and classified network infrastructure, including copper and fiber, at Freedom Center and Site W, and coordinate with engineering teams.
Maintain readiness of COOP-designated equipment at FC.
Support shifts of operations to Site W as directed.

GovCIO is currently hiring for a FC Operations Lead to support our newly awarded TSA Focus contract. This position will be located in Herndon, VA and will be fully a hyrbrid remote position

Responsibilities

Leads IT support operations at TSA's FC and Site W locations
Provides technical and management leadership for major IT field support services in classified settings, establishing goals and plans that meet project objectives
Directs and controls all field support activities at FC and Site W, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
Organizes and coordinates 24x7x365 on-site support at FC, 6:30am-3:00pm Monday-Friday at Site W, with staffing and escalation suitable for watch floor operations
Directs and leads IT Help Desk and desk side support, WebEOC User Support and Operations & Maintenance (O&M) team, and DSRN
Provides touch labor for designated systems at FC and Site W
Coordinate and perform touch labor, as necessary, in support of troubleshooting and repairing non-TSA systems located at Freedom Center and Site W (e.g. HSDN, FAA, USSS)
Provides IT support to other Government Agencies (e.g. Secret Service, DoD, FAA) at the Freedom Center and Site W during setup for special events (e.g. State of the Union Address, national-level exercises)
Performs the physical integration and connection of non-TSA systems and accessories at user workstations as directed (e g setup of workspaces with KVM extenders, radio terminals, HSDN, etc in support of non-TSA tenant operations
Supports FC/Site W events and exercises
Maintains unclassified and classified network infrastructure (copper and fiber) at the Freedom Center and Site W and coordinate with engineering teams
Maintains readiness of COOP-designated equipment at FC
Supports shifts of operations to Site W as directed

Qualifications

High School with 10+ years (or commensurate experience)

Required Skills and Experience

8 years experience in managing, directing, and leading IT Field Services in a classified setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations

Clearance Required: Must have an active TS/SCI clearance

Posted Salary Range

USD $135,000.00 - USD $160,000.00 /Yr.

About the Company

GovCIO

Federal IT modernization and cybersecurity services

GovCIO provides IT services and digital solutions to the U.S. federal government, including IT modernization, digital services, data analytics, cybersecurity, DevSecOps, and management consulting. It wins prime federal contracts and delivers services through business units like Health and Civilian Agencies, National Security Solutions, and Veteran and Enterprise Technology Solutions, plus GovCIO Media & Research as a separate subsidiary. Primary customers include federal health agencies (VA, HHS), national security and civilian agencies, and it leverages contract vehicles such as VA's T4NG2. The company aims to help the government transform its IT landscape by delivering mission-critical technology and analytics at scale, supported by growth through strategic acquisitions and rebranding.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Washington DC, District of Columbia
Founded: 2010

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