Senior Program Manager - Selling Partner Trust and Store Integrity

Description

Join a high-impact team at the forefront of global compliance innovation, where you'll shape how Amazon navigates complex regulatory landscapes across international markets. As we scale marketplace facilitator obligations across various jurisdictions, we're building the future of fraud and abuse detection in the tax compliance context—orchestrating real-time risk detection to catch sophisticated fraud patterns, and creating adaptive governance frameworks that stay ahead of evolving regulations. You'll lead the development of core capabilities (e.g. holistic risk detection across tax, compliance and general bad actor abuse), partner with operations and tech partners, and coordinate regional leaders to solve unprecedented challenges at the intersection of policy, technology, and seller experience. This is your opportunity to drive decisioning that protects both Amazon and millions of sellers while building systems that set industry standards for compliance excellence.

Key job responsibilities
The Tax Compliance Operations team is seeking an exceptional Senior Program Manager to drive cross-organizational initiatives that detect, prevent, and disrupt sophisticated tax fraud schemes across Amazon's marketplace. This role operates in high ambiguity, requiring you to manage stakeholders across 5+ VP organizations, and deliver measurable outcomes that protect Amazon and our customers. This role sits at the critical intersection of tax compliance, fraud detection, and product innovation as we transform Amazon's approach from reactive compliance to proactive risk intelligence, with exposure to technical and science product development, and cross-functional leadership to combat bad actor fraud and abuse and improve compliance risk controls.

Drive alignment across competing priorities and organizational boundaries to deliver unified fraud prevention strategies

Establish governance mechanisms including monthly cross-organizational reviews, decision frameworks, and escalation paths
Manage complex dependencies across multiple development teams, investigation units, and policy organizations

Develop metrics and dashboards that track fraud trends, investigation outcomes, detection model efficacy, and time-to-implementation for investigation-driven improvements

Lead incident response for high-impact fraud events, coordinating cross-functional teams to contain exposure and rapidly deploy preventive measures

Stakeholder Management & Communication such as presenting program status, risks, and strategic recommendations to VP-level audiences across multiple organizations; facilitating decision-making forums that resolve cross-functional conflicts and drive consensus on contentious trade-offs; Translating technical complexity into business impact for executive audiences and business requirements into technical specifications for engineering teams

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- • experience delivering complex, cross-functional initiatives, working across multiple organizations with competing priorities and different success metrics
- • Demonstrated ability to drive consensus and make decisions in high-ambiguity environments
- • Strong analytical skills with experience defining metrics, building business cases, and quantifying program impact
- • Excellent written and verbal communication skills, including executive-level presentations
- • Experience managing programs with dependencies across technical and non-technical teams
- • Track record of delivering results despite organizational complexity and resource constraints

Preferred Qualifications

- • Experience in fraud prevention, risk management, compliance, or trust & safety domains
- • Background in tax compliance, regulatory programs, or financial crime prevention
- • Familiarity with data analysis, machine learning concepts, or technical system design
- • Experience building governance mechanisms and operational frameworks for cross-organizational programs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.