Manager – Account Management
Remote
Posted on 1/27/2024
INACTIVE
ezCater

501-1,000 employees

Corporate food solutions platform for ordering, delivery, and management.
Company Overview
ezCater stands as a trusted provider of corporate food solutions, serving 93% of Fortune 500 companies with a platform that streamlines food ordering, payments, budgeting, and reporting. The company also supports restaurants in expanding their catering business, offering customer acquisition to reliable delivery services. With a vast network of over 100,000 restaurants nationwide, 24/7 customer service, and a rewards system, ezCater ensures a diverse range of food options, professional preparation and delivery, and customer satisfaction.

Company Stage

Series D

Total Funding

$439M

Founded

2007

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

13%

1 year growth

25%

2 year growth

81%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
Data Analysis
Excel/Numbers/Sheets
CategoriesNew
Sales & Account Management
Requirements
  • 5+ years of sales, implementation, account management, or customer success experience with Mid-Market or Enterprise level customers in a sales org
  • 1+ year of Management experience
  • Consistent top performer with the ability to tailor insights to different workstyles
  • Experience leading strategy and identifying how to make every customer love partnering with the company
  • Understanding of customer experience and sales cycles
  • Customer obsession and empathy
  • Data-driven mindset with proficiency in measuring results and using tools like Excel
  • Technical proficiency with CRM and CX tools
Responsibilities
  • Build, manage and develop a world-class Account Management team
  • Instill a mindset of creating lifelong customers
  • Ensure the Voice of the Customer resonates
  • Create and execute a playbook for expansion and growth processes
  • Coach and mentor the team for professional & personal development
  • Invent, test, and measure new corporate solutions
  • Provide and report on customer health, product adoption, and opportunity identification
  • Recruit, hire, and train new team members
  • Drive diversity, ensure equity, and ingrain inclusion
  • Collaborate with leadership across various departments
  • Implement infrastructure and systems to support the success of the onboarding and account management organization
Desired Qualifications
  • Kind and able to work well with others
  • Technically savvy with CRM and CX tools
  • Success in leading and developing teams
  • Experience in leading strategy and customer experience
  • Empathetic and customer-obsessed
  • Data-driven with proficiency in Excel and data analysis