Director of Physician Practices - Primary Care, ENT

Responsibilities:

• Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
• Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
• Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy.
• Maintains confidentiality in talking with patients, upholding policies, and setting an example.
• PTO Approval for Providers/Staff
• Assists with Customer complaints.
• Reviews financials with providers and AVP monthly.
• Reviews daily, monthly, quarterly insurance/billing reports
• Leads all Teams/Offices in Service Excellence, meeting Operational Budget Goals, and Daily Huddles.
• Handles the following Human Resources tasks:
• Work closely with CA II with any HR issues with staff.
• Hire staff.
• Terminate staff with AVP.
• PEP process (Steps 1,2 w/o AVP Steps 3,4,5 with AVP or Service Line Director)
• Oversee training of New Employees
• Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing.
• Creates a Call Schedule with locum company and process payments.
• Creates Call Schedule for providers.
• Reviews, optimizes, and monitors all processes in office.
• Round on employees/waiting room as indicated by Service Excellence
• Report any defects/anomalies to AVP immediately.
• Monitor CLIA, Shred, Hazardous waste usage, equipment, license.
• Set appropriate goals and discuss with AVP.
• Notes of appreciation to be done weekly.
• Expectations are each Practice Administrator to be a leader in McLeod organization.
• Performs other duties as assigned. 

Qualifications:

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology.
• Good spelling and number skills required.
• Clear, concise voice required. 

Requirements

Degrees:

• High School/Ged