Director of IT Service Delivery @ Pax8

Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

As an IT Services Delivery Director at Pax8, you play a pivotal role in the customer experience within our technology landscape. Reporting directly to the VP of Services Delivery, the director will be responsible for overseeing a team of managers and engineers which deliver the availability, security and continuity of technical systems aligned to the respective customer cohort (business unit, BU). The goal of the role to lead and guide managers to success resulting in the service delivery team(s) providing maximum value from technology solutions while assuring the best customer experience.

Essential Responsibilities:

Strategic Leadership: Collaborate closely with senior leaders, Product Managers, and stakeholders to execute Pax8’s technology vision, strategy, and roadmaps within specified area. Autonomy over long-term planning with guidance and approval from senior leaders and may impact organization on a regional and global scale. Own the execution, delivery and modifications or terminations within the scope of technology services catalogue of applications.
Team Management: Lead, mentor, and inspire a team of skilled architects, engineers fostering a culture of excellence, innovation, compliance of processes, and collaboration. Broad management knowledge to lead teams within a department, with understanding of other job areas within the functional area. Build team of managers that foster high performance-driven team by meeting Key Performance Indicators (KPIs). Manage team budget and expenditures.
Problem Solving: Provide expert guidance and oversight to service delivery managers in reviewing complex, scalable, and innovative technology solutions that align with business goals. Problems are complex and may impact multiple departments or specialties; strategic decisions and policy setting impact team and department(s). Uncover and identify efficiencies, championing those initiatives for our team resulting in revenue /time saving opportunities.
Technology Evaluation: Stay abreast of industry trends especially within area of specialty, emerging technologies, and best practices to make informed recommendations and decisions regarding technology adoption.
Communication & Influence: Collaboration within service delivery team, business units (cohorts) and among the Strategy & Architecture team. Foster cross-cohort collaboration, working closely with IT Service Delivery Manager and Product Managers. Ensure team cohesiveness.
Continuous Improvement: Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or leadership coaching, taking on stretch projects or on the job training. Uses data-driven insights and reporting to improve team performance. Motivates and lifts team members’ development as well.

Ideal Skills and Experience:

Proven experience (10+ years) in enterprise architecture, solution design, and technical leadership roles.
Strong leadership skills with a track record of managing and developing high-performing teams.
In-depth knowledge of architecture principles, frameworks, and methodologies
Excellent understanding of cloud technologies, microservices, APIs, and modern architecture patterns.
Expertise in industry standard security and compliance requirements (SOC II, ISO, etc.)
Experience with project management tooling (e.g. Confluence, Jira, ServiceNow) and methodologies (agile, kanban)
Experience using engineering tools; python, powershell, sql, jupyter, awscli, github, RESTful APIs, MS graphAPI
Exceptional communication and interpersonal skills, capable of engaging and influencing stakeholders at various levels.
Strategic mindset with the ability to align technology strategies with business goals.
Previous experience in the technology industry or SaaS/cloud solutions is highly desirable, or experience using Salesforce, ServiceNow, NetSuite, Workday or SharePoint.

Role Competencies:

Collaborates- Building partnerships and working collaboratively with others to meet shared objectives

Courage- Stepping up to address difficult issues, saying what needs to be said

Global Perspective- Taking a broad view when approaching issues using a global lens

Optimizes Work Processes- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Situational Adaptability- Adapting approach and demeanour in real time to match the shifting demands of different situations

Manages Complexity- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Communication & Influence - Communicates with parties within and outside of own job area, which may include external clients or vendors depending upon the job division. Uses compelling arguments to gain support and commitment of others

Organization Impact - Autonomy over day-to-day operational tasks with high-level guidance from Directors+; may manage certain processes within a defined budget; manages a team with focus on policy and strategy implementation. Building partnerships and working collaboratively with others to meet shared objectives

Required Education & Certifications:

At least 10-15 years’ experience in technical field or related experience
B.S./B.A. degree in Information Technology, Computer Science, or a related field; or equivalent work experience
Certifications in Pax8 Technical Stack expertise a plus

Compensation:

Qualified candidates can expect a compensation range between $145,000/yr- $180,000/yr or more depending on experience

Expected Closing Date: 10/21/2024

#LI-Remote #LI-AG1 #BI-Remote #DICE-A

*** Colorado law requires an estimated closing date for job postings. Please don’t be discouraged from applying if you see this date has passed ***

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups

Pax8 is an EEOC Employer.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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Director of IT Service Delivery

Pax8

Compensation Overview

Essential Responsibilities:

Compensation:

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