Field Application Engineer

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Field Application Engineer

This position is hybrid model in our Sao Paulo (Berrini) unit.

Position Summary

Thales is looking for a Field Application Engineer who is a part of the Device Product Group which are a dedicated team of technical experts within the Embedded Software and Products division. The team works closely with Consumer electronic device manufacturers, IoT device manufacturers and major actors of the automotive ecosystem to ensure the success of the integration of Thales Products & Solutions into final customer products.

Key Areas of Responsibility

• Ensure technical support to Sales & Marketing teams throughout the product lifecycle from opportunity detection to products delivery and throughout deployment.
• Support customers for the integration of Thales products and solutions, from the early stages of the project (design stage) up to final validation in customer production line.
• Define and drive the development of all needed tools required to support the integration in customer environment.
• Be the official Thales technical representative towards customers for product integration and be the “technical voice” of the customer internally to Thales.
• Responsible for providing active assistance to the customer throughout all the implementation of the product/solution (including attendance at the customer's premises and/or remote support).
• Must be hands-on and capable to drive the full lifecycle of integration/issue investigation:
  • Review integration documents/diagrams.
  • Take traces, logs, and analyze the results.
  • Execute post-integration validation plans (ATP) and provide reports.
  • Present and support on software integration. Middleware, SDKs, support tools, etc.

Minimum Qualifications

• Bachelor’s degree in Electronics or Computer Science, Telecommunications etc.
• Fluent English required and Spanish will be a plus.
• Experience in development and/or support related to electronic components and their integration in a system.
• Must have experience on programming languages used in Consumer Electronic / Embedded Devices (e.g. C, C++, Java, C#, Python).
• Must have demonstrated experience in protocol development or testing and on the associated Test, Spy & Analysis tools (oscilloscope, sniffer, etc.)
• Must have experience in technical communication with internal and external customers.
• Required adaptability to understand different customers environments, as well as a strong autonomy, the ability to work at customer premises with demanding deadline and a customer oriented mindset.
• Availability to travel.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! 

What We Offer 

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:  

• Elective Health and Dental plans.  
• Retirement Savings Plan with a company contribution and a match.
• Company paid holidays, vacation days, and paid sick leave.  
• Company provided Life Insurance. 

Why Join Us? 

Say HI and learn more about working at Thales click here. 

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Thales champions inclusion and we believe diversity strengthens the fabric of our culture.

Thales is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!