Full-Time

Market & Competitive Intelligence Manager

Confirmed live in the last 24 hours

LivePerson

LivePerson

1,001-5,000 employees

Provides customer engagement tools and solutions

Compensation Overview

$110k - $130k/yr

Senior

Remote in USA

Candidates must be based in the United States.

Category
Business Research
Strategy Development
Business & Strategy
Required Skills
Tableau
Salesforce
Data Analysis
Connection
Connection
Connection
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Requirements
  • 5–7+ years experience in competitive intelligence, product marketing, strategy, or GTM enablement, ideally within the B2B SaaS, CCaaS, or AI sectors.
  • Proven ability to scale competitive and market intelligence programs that directly influence product, sales, and marketing strategy.
  • Deep understanding of buyer behavior, sales cycles, and what truly moves the needle in complex, enterprise sales motions.
  • Experience turning structured and unstructured data into clear insights, and insights into action — not just reports.
  • Strong collaboration skills — you thrive working across functions and influencing without authority.
  • Track record of delivering sales tools that are adopted, loved, and make an impact (e.g. battlecards, kill sheets, objection handling, win/loss decks).
  • Comfort in storytelling, positioning, and narrative-building — not just analyzing data.
  • Familiarity with tools like Gong, Tableau, Salesforce, or other competitive intelligence and enablement platforms.
  • You are naturally curious, insight-obsessed, and driven by outcomes — not checklists.
Responsibilities
  • Lead Competitive & Market Intelligence: Build a holistic understanding of our competitive landscape — analyzing competitors, market trends, emerging technologies (CCaaS, SaaS, AI), and evolving buyer needs.
  • Drive Strategic Enablement: Design and deliver compelling battlecards, objection-handling resources, win/loss insights, and other tools that empower Sales and Customer Success to confidently win deals and retain customers.
  • Create Scalable Intelligence Systems: Establish repeatable processes to collect, synthesize, and distribute insights across the business — enabling faster, smarter decision-making.
  • Be a Strategic Advisor: Partner with Product, Sales, and Marketing leadership to influence messaging, roadmap, and market positioning based on intelligence findings.
  • Translate Data into Action: Combine qualitative insights and quantitative data to guide product go-to-market strategies and refine customer-facing narratives.
  • Own Win/Loss Program: Run and operationalize our win/loss feedback loop — turning deal-level learnings into organizational action.
  • Shape Market Positioning: Help define and evolve how LivePerson is positioned in the AI, automation, and contact center space — ensuring we lead the narrative, not follow it.
  • Partner with Analyst Relations: Support analyst engagements and research cycles with compelling narratives and insights that increase LivePerson’s influence and visibility.
  • Drive Thought Leadership: Collaborate on external content, event support, and internal messaging that differentiates LivePerson and supports our role as industry leaders.
Desired Qualifications
  • Experience working in or with contact center technology, AI agents, CX platforms, or conversational commerce tools.
  • Background in product marketing or strategic messaging — bonus if you’ve helped launch or reposition products before.
  • Previous ownership of a win/loss program or competitive war room function.

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. This allows businesses to connect with customers effectively, enhancing their experience and driving engagement. LivePerson stands out from competitors with its subscription-based model, offering a suite of tools including APIs and SDKs for mobile development, agent workspaces, and analytics to help businesses manage customer interactions and gain insights. The goal of LivePerson is to improve customer service and engagement for businesses, ultimately leading to increased sales and customer satisfaction.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

New York City, New York

Founded

1995

Simplify Jobs

Simplify's Take

What believers are saying

  • LivePerson's revenue exceeded guidance with $73.2M in Q4 2024.
  • Partnerships with companies like Telnyx enhance AI-powered customer engagement solutions.
  • Recognition in Inc.'s Power Partner Awards boosts LivePerson's B2B reputation.

What critics are saying

  • Emerging AI platforms may erode LivePerson's market share.
  • Technological advancements in AI may outpace LivePerson's current capabilities.
  • Economic downturns could reduce spending on customer engagement solutions.

What makes LivePerson unique

  • LivePerson's AI-driven solutions enhance real-time communication for 18,000 global customers.
  • The LiveEngage platform supports multi-channel customer interactions, including websites and social media.
  • LivePerson's subscription model offers APIs and SDKs for mobile development and analytics.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
PR Newswire
Mar 5th, 2025
Liveperson Announces Fourth Quarter 2024 Financial Results

-- Total Revenue of $73.2M, above the high-end of our guidance range --. -- Adjusted EBITDA above the high-end of our guidance range –. NEW YORK, March 5, 2025 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson", the "Company", "we" or "us"), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced financial results for the fourth quarter ended December 31, 2024

PR Newswire
Feb 19th, 2025
Liveperson To Announce Fourth Quarter 2024 Financial Results On March 5, 2025

NEW YORK, Feb. 19, 2025 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced the planned release of its fourth quarter financial results after the market close on Wednesday, March 5, 2025. CEO John Sabino and CFO & COO John Collins will host a conference call later that day, at 5:00 p.m. Eastern Time.The conference call will be simulcast live and can be accessed by logging onto the investor relations section of the Company's web site at Investor Relations | LivePerson, Inc.To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S

PR Newswire
Dec 30th, 2024
Liveperson Reports Inducement Grants Under Nasdaq Listing Rule 5635(C)(4)

NEW YORK, Dec. 30, 2024 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN) is providing confirmatory notice, in compliance with the requirements of Nasdaq Listing Rule 5635(c)(4), of recent grants of equity-based incentive awards that LivePerson made under the LivePerson Inc. 2018 Inducement Plan (the "Inducement Plan").LivePerson established the Inducement Plan for the purpose of providing equity-based incentive awards to new hires and has done so during active periods of hiring. In December 2024, LivePerson granted an award of restricted stock units ("RSUs") to 19 new employees in respect of 1,554,059 shares of LivePerson's common stock. 608,000 of the RSUs vest in equal installments on the first and second anniversaries of the date of grant, 401,472 of the RSUs vest in full six months after the date of grant, and 544,597 of the RSUs vest in full three months after the date of grant.All of the RSUs are subject to the grantee's continued employment on the scheduled vesting date

MarTech 360
Dec 18th, 2024
LivePerson Appoints Christopher Mina as Chief Technology & Product Officer

Mina comes to LivePerson from Vonage, where he guided product, business strategy, and execution for the Global Apps business, which included UCaaS, CCaaS, and Conversational AI.

Stock Titan
Dec 17th, 2024
LivePerson Appoints Christopher Mina as Chief Technology & Product Officer to Transform Customer Engagement at Scale

Mina, who previously served as Head of Voice and VP of Product and Engineering at LivePerson, joins from Vonage where he guided product and business strategy for their Global Apps business.