Manager Strategic Account Management

Overview

We are looking for an experienced Manager to lead, develop, and inspire a team of highly skilled Strategic Account Managers. Your team is responsible for the health, retention, and growth of our largest and most complex DACH customers. At Atlassian, with over 300,000 customers worldwide, our Account Management team plays a critical role in driving long-term value and transformation for the organizations that rely on us most.

In this role, you will lead a team that owns the full customer lifecycle, securing high retention rates while proactively identifying and closing expansion, upgrade, and cross-sell opportunities. You will partner deeply with the Global Sales organization to drive Total Book of Business growth through strategic account planning, white-space analysis, and collaborative executive mapping.

We are seeking a leader who embodies ‘Heart and Balance’: someone who can champion a supportive, open, and honest team culture while maintaining the sales rigor and dedication required to win in the Strategic segment. You are a self-starter who takes ownership of your remit, providing the hands-on coaching your team needs to navigate complex deals and deliver an exceptional customer experience.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. This role is fully remote but requires you to be located in the UK.

Responsibilities

• Drive team performance and revenue accountability, maintaining high-accuracy forecasting and balancing priorities within a complex ownership footprint.

• Partner cross-functionally with Strategic Sales leadership on strategy and execution, while collaborating deeply with Services, Channel, and Customer Success teams to ensure a seamless customer journey.

• Focus on building a high-performing team through effective hiring, onboarding, and ongoing professional development.

• Act as a tireless advocate for your team, proactively identifying, escalating, and removing blockers so they can focus on delivering an ideal customer experience.

• Master and evolve the Atlassian GTM model, playing a critical role in building and scaling our next-generation enterprise business model globally.

• Champion operational excellence by owning or collaborating on projects that improve our internal practices, processes, and overall ways of working.

• Familiarity with the sales landscape of DACH is highly desirable, including an understanding of regional market dynamics and procurement behaviors.

• Fluency in German (written and verbal) is a requirement for effectively managing and growing business with our German speaking stakeholders.

Qualifications

• 5+ years of experience managing highly skilled teams (Account Management, Inside Sales, or Customer Success) with a proven track record of hitting retention and expansion targets in high-stakes environments.

• Proactive owner of their assigned segment, demonstrating the autonomy to drive results and team performance while maintaining strategic alignment with broader organizational goals.

• Deeply committed to sales rigor and deal scrutiny, with a "trust but verify" approach to pipeline management, ensuring the team identifies risks early and executes on every stage of the customer lifecycle.

• Strategic deal coaching skills, specifically the ability to push teams to go beyond "relationship management" and move toward multi-threading, business-case building, and executive-level navigation.

• ‘Build with Heart and Balance’, fostering a culture of mutual support and human empathy while maintaining the accountability required for high performance and measurable outcomes.

• Deep experience in revenue forecasting and the use of CRM/analytics tools to drive data-backed decisions and predict book of business health with high accuracy.

• Adaptable and resilient in fast-paced environments, with the ability to navigate change and proactively implement improved workflows to capture new opportunities.

• Strong communication skills, with the ability to clearly articulate the "why" behind strategic choices to both internal leadership and Enterprise clients.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.