Sutherland

Global BPO providing customer lifecycle management

Technical Support Guru with English

Customer SupportUpdated on Nov 11

Full-timeSofia, BulgariaRemote

About the Job

Requirements

Excellent written and spoken English.
Computer navigation skills and the ability to multitask.
Knowledge of internet router specifications, internet connectivity, and troubleshooting.
Ability to communicate technical issues clearly to non-technical users.
Knowledge of consumer electronics specifications, usage, and troubleshooting.
Flexible working hours.

Responsibilities

Provide customer service and technical support by phone and email.
Help customers with account, product, and order-related inquiries.
Use provided tools and resources to resolve customer issues and guide customers through solutions.
Represent the client professionally and cordially in phone and email interactions.
Follow the client’s defined processes and procedures and company policies.
Transfer or refer contacts to the appropriate department for resolution.

Job Description

Your main tasks:

• Provide first class customer service and technical support through phone and e-mail
• Help customers with account, product and order -related inquiries
• Utilize provided tools and resources to resolve customer issues and walk-through
• Represent the client in a professional yet friendly manner through phone and email interaction
• Adhere to client’s defined processes & procedures and company policies
• Transfer or endorse contacts to the appropriate department for resolution

Qualifications

Our requirements:

• Excellent English – both written and spoken
• Computer Navigation Skills and multi-tasking
• Knowledge in internet router's specifications, internet connectivity and troubleshooting
• Ability to communicate technical issues clearly to non-technical users
• Knowledge in Consumer Electronics' specifications, usage, and troubleshooting
• Excellent communication skills
• Flexible working hours

We will give you:

• Very competitive salary
• Attractive performance incentives
• Top-notch training
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
• Employee recognition programs

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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