Job Description

We are looking for a Principal Product Designer to our Trust Design team.

Our product designers take a product, feature, or experience from ideation to production. This includes vision setting, designing solutions, prototyping, bringing along cross-functional teams, overseeing implementation, and collaborating with other designers, researchers, product managers, analysts, and engineers.

Trust Design’s charter is to design simple, useful, and delightful experiences that maximize trust and expand access to Cash App’s ecosystem. 

Our teams help every customer feel safe and supported by setting a higher experience bar for account security, identity verification, and customer support. A Principal Product Designer is responsible for working closely with leadership across the company as well as cross functional partners on engineering, analytics, product management, research, and content design to drive strategic initiatives, up-level the craft and quality of our products, and work on complex systems design projects.

Who you are:

• Customer-centric: you know how to balance the needs of customers with that of the business. You understand how to use storytelling and the craft of design to build cross-functional alignment toward a customer centric experience
• Thrive in ambiguity: You tackle problems with grit and determination, applying systems-thinking to proactively drive conversations forward.
• Insist on focus: Skilled in strategic thinking, able to set clear goals for your team and projects, impacting key business metrics.
• Compete on creativity: you pursue bold ideas and take risks, challenging the status quo and questioning constraints to imagining new futures that unlock holistic experiences for our customers.

Qualifications

You have:

• 7+ years of experience working in user experience, product, or relevant design fields.
• Extensive experience working on teams that build Trust with customers or tackle sensitive subject matters (Trust & Safety teams or equivalent: privacy, security, equity, integrity, user safety, risk management, compliance)
• Demonstrated impact on product strategy and user experience in previous roles, preferably within tech or financial services.
• A portfolio showcasing experiences you’ve designed for varying platforms and devices (iOS, Android, Responsive Web, etc)
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Outstanding UX capabilities and strong visual design competency, including visual, UI/UX, and systems-design.
• A passion for an iterative process. You think fast on your feet, come up with solutions to important situations, are swift to make decisions and take calculated risks.
• Excellent communication and storytelling skills, as well as the ability to align teams and stakeholders around a shared vision.
• A growth mindset, proactively seeking out opportunities to improve, always searching for new knowledge and ideas. You experiment, learn from failure, and iterate.

Please submit a deck or portfolio of work with your application that showcases your design process from exploratory stages through execution. If your portfolio site requires a password, please provide us with it in your application or on your resume. Thank you!