Metro Launch Manager

About You and The Role 

As Metro Launch Manager, you will lead Zipline into new markets. You will own the strategy and execution that turn a priority metro into a successful delivery network: where to open first, how sites and partners come together, and how the network develops beyond launch.

This is a senior individual contributor role with the independence to set direction and the accountability to deliver it. You will mobilize teams across Zipline, resolve the hardest questions standing between market opportunity and customer launch, and carry the plan through to stable operations. You will also build the metro-entry playbook that local leaders can adapt and every future launch can build on.

What You'll Do

• Own the multi-quarter metro roadmap and Metro Launch Plan of Record. Set scope, milestones, dependencies, and confidence; keep forecasts and commitments distinct and the company aligned as plans change.
• Design the entry network with Network Planning and Real Estate: first-wave sites, coverage, connectivity, maintenance support, and expansion waves. Preserve alternatives and redirect effort as jurisdictions or site opportunities change.
• Lead metro viability assessments with Government Affairs, Community Engagement, Regulatory, Product, and Systems Engineering. Use field research, data, and practical models to resolve permitting, airspace, serviceability, and product-fit questions—even where no specialist owner exists. Separate current capability from roadmap dependencies.
• Shape the go-to-market with central and local commercial leaders and their restaurant, enterprise, and strategic partners. Define launch selection, customer coverage, and success measures; partner with Communications and Marketing on a launch approach grounded in actual readiness.
• Drive the metro critical path across development, construction, hiring, fleet, maintenance, flight operations, and marketplace readiness. Resolve tradeoffs, secure functional commitments and approvals, and lead readiness reviews through go-live and operational handoff, while Site and Partner Launch own detailed execution.
• Recommend which construction-ready sites come off the bench through Launch Activation Reviews, securing approval and placing sites into launch quarters. Keep activation decisions separate from customer-launch clearance.
• Steward the pipeline-based projected network until Network Planning is staffed. Show where we could launch without implying commitment, and turn the strongest options into actionable launch recommendations.
• Own and evolve the metro launch playbook. Establish entry principles and readiness gates, test launch hypotheses, and use early customer, partner, and operating results to improve subsequent waves and future metros.

What You'll Bring

• 6+ years of experience in market expansion, launch, operations, logistics, marketplaces, or complex cross-functional programs.
• A record of taking ambiguous market or operating challenges from strategy through execution, with meaningful ownership of the outcome.
• The leadership to align senior stakeholders, make sound tradeoffs, and turn competing priorities into decisions and action without formal authority.
• Commercial and product judgment, backed by hands-on analysis. You can build useful models with imperfect data; spreadsheet fluency is expected, with SQL, geospatial analysis, or scripting a plus.
• Clear communication and a builder’s instinct: you create playbooks and operating mechanisms that others can use, not processes that depend on you.
• Willingness to travel and learn directly from markets, partners, and field teams. Experience with regulated operations, infrastructure, autonomous systems, or real estate development is valuable.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!