Front Office Assistant: Multiple Sclerosis Clinic

The Front Office Assistant supports the Hoag Multiple Sclerosis Clinic, a high-volume specialty practice dedicated to the care of patients living with complex neurological conditions. This role serves as a key point of contact for patients, caregivers, providers, and multidisciplinary team members, ensuring a seamless patient experience through exceptional customer service, effective communication, and strong organizational skills. The ideal candidate thrives in a fast-paced environment, demonstrates accountability and attention to detail, and can independently manage competing priorities while coordinating schedules for multiple providers across clinic locations.

Primary Duties and Responsibilities

The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay.

The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.

Education and Experience

• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) years’ medical front office or equivalent administrative experience required
• Working knowledge of medical terminology, anatomy required
• Two years' (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in healthcare-related field preferred

License Required

• N/A

License Preferred

• N/A

Certifications Required

• N/A

Certifications Preferred

• BLS Certification

Pay Range: $21.97 - $33.99/ hourly