AskHR Associate - Frontline HR Inquiry Resolution

About this role:

As Gartner continues to grow, we are seeking an AskHR Associate who will serve as a key resource in AskHR, Gartner’s centralized function for HR inquiries that acts as intake, fulfilment, and escalation capability for all things HR. The AskHR Associate supports internal and external global stakeholders and associates by serving as a front-line point of contact for HR questions, processes, and inquiries through the ServiceNow platform. This associate is responsible for communicating and responding directly to inquiries, triaging to and partnering with appropriate COEs as necessary to ensure a successful resolution to HR inquiries. In addition, our AskHR Associate will support programs and special projects in the AskHR function, including associate experience, crisis response, and other associate-facing large-scale communications, projects, and initiatives.

What you’ll do: 

• Provide general support for inquiries from Gartner associates, HR teams and COEs, and other internal and external stakeholders
• Maintain, audit, and create AskHR knowledge base articles, partnering with COEs to create new content for our most frequently asked questions
• Analyze ServiceNow data and present trends to stakeholders, identifying opportunities for AskHR to enhance efficiency and scalability
• Test system features and promptly flag issues as a system admin and primary user

What you’ll need:

• 1+ years of customer service experience
• HR experience highly preferred
• Superb customer service skills and sense of urgency in a services environment
• Ability to learn new tasks quickly and efficiently, applying a research-driven and continuous improvement mindset to each task
• Ability to handle multiple high-priority tasks simultaneously and meet deadlines and SLAs
• Demonstrated ability to work as part of a hybrid team  
• Inquiry ticketing/triage experience preferred
• Excellent written and verbal communication and interpersonal skills, problem-solving and decision-making skills, and ability to handle sensitive and confidential situations and/or documentation
• Proficiency in Microsoft Office (Outlook and PowerPoint) and Google Applications

Who you are:

• Individual who always understands the necessity for confidentiality and professionalism.
• Outstanding ability to multi-task as well as excellent organizational skills.
• Demonstrate a desire to learn and take initiative.
• Strong analytical skills and reporting capability.
  

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:115822

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