Administrative Support / Intake Worker

Montech Inc. is a leader in business support solutions, offering professional and technical services for federal and state clients, tribal governments, and commercial customers. Headquartered in Albuquerque, New Mexico, Montech Inc. has employees who perform work in multiple states including Arizona, California, Colorado, Florida, Georgia, Idaho, Louisiana, Maryland, Missouri, Montana, New Mexico, Oklahoma, South Carolina, South Dakota, Washington and Texas. Established in 2011, we are a U.S. SBA 8(a) Program Graduate, a Minority Owned Business, Small Disadvantaged Business, Indian Small Business Economic Enterprise (ISBEE), and Woman-Owned Small Business.

Montech Inc. currently recruits for over 90 different labor categories. Montech Inc. has established strict screening, hiring and retention processes to provide our customers with the best technical support staff. Our team is passionate about the work we do and the important missions we support. We pride ourselves on being a responsible partner our customers can count on for reliable performance and outstanding customer service.

Overview

Montech Inc. is seeking a highly qualified Administrative Support / Intake Worker to support the U.S. Department of the Interior (DOI), Bureau of Indian Affairs (BIA), Division of Human Services, Red Lake Nation. This position serves as the program’s front door by receiving reports of suspected child abuse or neglect, documenting complete and accurate intake information, supporting timely screening and cross-reporting, maintaining secure case records, tracking critical deadlines, and providing front-office support. The role requires sound judgment, strict confidentiality, cultural responsiveness, and careful attention to detail while supporting safe, lawful, and timely services for children and families.

Place of Performance

On-site at BIA Red Lake Agency in Red Lake, Minnesota. Personnel will also work from satellite offices on the Red Lake Reservation and in the field throughout the Reservation. Personnel travel to off reservation placements, courts and trainings as required.

Hours of Operation

Personnel shall perform between the hours of 7:30 a.m. to 7:30 p.m., Monday through Friday, 40 hours per week. Each shift is eight (8) paid hours with a 30-minute unpaid lunch.

Summary of Responsibilities and Measuring Success

The Administrative Support / Intake Worker receives and documents reports of suspected child abuse or neglect; gathers the information needed for federal screening and priority decisions; prepares timely law-enforcement cross-reports; maintains complete, accurate, and secure case files and program data; tracks required deadlines; supports backlog and performance reporting; and provides front-desk and main-line coverage. Success is measured by same-business-day intake documentation, cross-reporting within 36 hours, accurate records, timely deadline alerts, immediate escalation of urgent matters, and professional, confidential, trauma-informed, and culturally responsive service.

Daily Tasks/Responsibilities

·         Receiving Reports: Receives reports from all sources, including phone, letter, walk-in, law enforcement, schools, IHS and medical providers, the Red Lake Nation Tribal Court and community members. Uses the BIA CPS Intake Form and Guide to gather the child's location and condition, the alleged harm, household members, and immediate safety concerns, including concerns for worker safety.

·         Documenting the Intake: Records the information provided by the reporter in FASS-CMS Cloud, completes every field, and cross-references earlier referrals that auto-populate on the intake record.

·         History and Records Checks: Checks prior CPS history in FASS-CMS Cloud and flags prior reports, open cases and prior removals.

·         Screening Support: Presents each intake to the BIA Social Services Program Manager with a recommended screening decision and priority level. Escalates immediately any information that suggests a Priority 1 situation; does not hold it for routine review.

·         Cross-Reporting: Prepares the written cross-report to law enforcement within 36 hours for every report of suspected child abuse or neglect, and documents that it was sent.

·         Special Populations: Recognizes and escalates reports involving substance-exposed infants, missing children (SOP Chapter 18) and possible trafficking.

·         Case Files: Sets up and maintains case files in the six-section standard. Audits files for missing documents, such as NACSA results, court orders, case plans and placement agreements, and notifies the assigned worker.

·         Deadlines and Data Quality: Enters and updates data in FASS-CMS Cloud. Runs data quality checks. Tracks deadlines for monthly visits, 30-day case plans, 90-day reviews and court hearings, and sends weekly deadline alerts to the Response Workers, the Child Welfare Case Workers and the Contracting Team Lead.

·         Emergency Placement List: Keeps an accurate list in FASS-CMS Cloud of pre-cleared emergency placement options for Response Workers to use and works closely with the Nation’s Foster Care Licensing Program to obtain all supporting documentation for FASS-CMS record.

·         Reporting: Compiles the Weekly Backlog Report and the data portion of the Monthly Status and Performance Report.

·         Records Security: Secures paper records every day, logs file check-out and return, and follows confidentiality requirements.

·         Front Desk and Main Line: Answers the main line and routes calls. Greets community members and visitors during public walk-in hours, directs them to the right staff, and protects confidentiality at the front desk. Handles any call or visit that may be a report of suspected child abuse or neglect immediately as an intake.

Qualifications

The Administrative Support / Intake Worker shall possess the following qualifications:

Education: Associate degree in social work, sociology, psychology, counseling, human services, criminal justice, or another behavioral or social science from an accredited or pre-accredited institution.

Experience: At least one year in a human services program, CPS intake, a crisis line, or comparable work receiving sensitive reports. Experience with a case-management system and confidential records is preferred.

Equal Opportunity Employer

Montech Inc. is dedicated to the principles of equal employment opportunity (EEO) in any term, condition, or privilege of employment. The Company prohibits unlawful discrimination against applicants or employees on the basis of age (40 and over), race, color, religion, national origin, disability, genetic information, sexual identity, sexual orientation, pregnancy, veteran status, marital status, or any other status protected by federal, state or local laws.

This job description is not all inclusive of the tasks that may be assigned to the Administrative Support / Intake Worker.