Product Install Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Responsibilities:

• A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways;
• This job is the fully qualified, career-oriented, journey level position;
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise;
• Normally receive little instruction on day-to-day work, general instructions on new assignments;
• Evaluate, analyze, diagnose and troubleshoot technical equipment problems related to installation;
• Can repair issues using standard procedures or innovate to resolve system level problems which can have multiple causes;
• Troubleshooting and repairs of complex system level problems are based on IE3's technical knowledge, education and training;
• Help from Staff Engrs and Management when problems occur that may exceed knowledge, education and training;
• Prepare field service reports and daily passdowns on Installation progress and non-conformances;
• Contribute to post-activity Quality Feedback Report;
• Obtain all necessary international travel documents and manages their personal lives to be ready to travel for extended periods;
• Manage personal finances to prevent disruption to scheduled activities - even when traveling for extended periods;
• Travels domestically and internationally by commercial transportation to customer sites. Assists junior engineers as necessary;
• Provides guidance and technical assistance at customer sites;
• Can develop basic POAs.  Provides phone and on-site support for junior engineers;
• The nature of work requires that IE's work and travel independently;
• Work independently and only occasionally require guidance from Management;
• It is expected that IE3's exercise judgment within generally defined practices and policies;
• Required to update management on a daily basis thru progress pass downs and service reports;
• IE's spend most of their time at customer sites installing new tools;
• Required to work 6 day workweeks with high amounts of overtime;
• Move from one activity to another without returning to the home office;
• Travel is often across international borders and the IE often travels alone.

Requirements:

• Bachelor degree in Mechanical or Electrical Engineering or equivalent experience (ASET minimum degree plus 3 years direct work experience).  Experience in supporting comparable capital equipment for the semiconductor industry is required;
• Analytical skills;
• Mechanical aptitude;
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems;
• Knowledge of computer theory, various operating systems and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment;
• Basic automation functionality on assigned equipment set;
• Must successfully complete required and ongoing technical training to acquire a thorough knowledge of company equipment; including installation procedures  and the application of diagnostic techniques and practical application of service aids;
• Competent with the MS Office suite of applications; 
• Attain and maintain Installation Certification Level 3 - Proficiency in complete product installation, upgrade, and system level repair of a product within a family is required;
• Semiconductor industry process knowledge, required to take the KT class for Introduction to semiconductor processes;
• Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since Installation cycle times are committed to customers and may impact customer production;
• Basic Application skills including troubleshooting of standard recipe issues;
• IE3 can perform model change upgrades to fielded systems using defined procedures and under the guidance of more senior engineers.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.