Associate Instructional Designer

Vonage Mission

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly motivated, energetic and customer-focused Team Members who expand existing accounts/channels and find new clients for company products and services.

Why this role matters

Are you passionate about creating learning experiences that flex your creativity while also sparking learner curiosity and driving results? 

As an Associate Learning Designer at Vonage, you’ll get to bring fresh ideas to life while collaborating with a talented crew to design innovative, interactive, and engaging learning content. Whether it’s building eLearning modules or helping design other types of digital learning, you’ll play a key role in shaping how our API Sales teams learn, grow, and succeed in a dynamic, fast-paced tech environment. You’ll also have the opportunity to learn on the job while having the team’s support to help grow your skills.

Think of this as your opportunity to build on your world of instructional design, where your ideas matter, and your work directly impacts the success of our global sales teams to enhance their knowledge, skills, and capabilities. 

If you’re a go-getter with a passion for learning, keep reading…

What you’ll do

• Design and develop engaging digital learning content, following design standards and learning principles, to support Sales and Support initiatives.
• Collaborate closely with Enablement team members, as well as stakeholders in Sales, Marketing, Product, Operations, and other functional areas to identify training needs.
• Collaborate closely with Enablement team members and Subject Matter Experts to enhance our learners’ knowledge, skills, and capabilities through digital learning around Vonage’s product suite, sales skills, and sales tools.
• Manage large-scale training projects from inception to delivery.
• Collaborate with other Learning Management System (LMS) Admins to manage and maintain the platform.
• Conduct needs assessments to determine knowledge gaps and identify/recommend appropriate learning solutions that align with the Enablement team’s objectives.
• Use your creativity, understanding of learning sciences, design principles, and educational technology to play a collaborative role in learning solutions.

What you’ll bring

• General understanding of sales processes and sales methodologies. 
• Foundational knowledge of human behaviour, formal learning principles [e.g. ADDIE model, DSAT, or similar], and other factors that impact effective learning and development outcomes.
• Experience in analyzing learning needs and developing appropriate solutions.
• Strong project management skills, attention to detail, and creative thinking skills.
• Ability to work as part of a collaborative team and on solo projects.
• Ability to think outside the box to provide innovative approaches and ideas to learning and projects.
• Experience with Learning Management Systems (LMS).
• Experience with video editing, image editing, and rapid e-learning tools; as well as knowledge of multimedia production tools (e.g. video editing, graphic design). Specifically, the following tools are a plus: Adobe After Effects, Articulate Storyline, Camtasia, etc. 

What’s required for application

• Experience: 1-2 years minimum experience in instructional design, learning development, or elearning production (internships or relevant projects are a plus). Sales training is a plus.
• Technical Skills: Familiarity with eLearning authoring tools (e.g. Articulate Rise/Storyline, Camtasia or similar) and Learning Management Systems (LMS)
• Communication Skills: Strong written and verbal communication skills, with the ability to create clear, concise, and engaging instructional materials. 
• Problem-Solving: A proactive & innovative approach to challenges with a willingness to learn and adapt.
• Organisation: Ability to manage multiple tasks and prioritise work effectively in a fast-paced environment.

What’s in it for you

In addition to providing exciting work, career advancement opportunities, a collaborative work environment, and access to Employee Resource Groups, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Occasional business travel required, nationally and internationally. All travel expenses will be covered by the company.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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