Executive Director

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work!  Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, financial stewardship, inclusion, leadership and care.

The Executive Director directs resident/community operations in accordance with its policies and procedures, mission, vision & core values of organization.  Lead and motivate team members in providing quality care and services to residents and maintaining a high level of customer satisfaction.

Primary Responsibilities:

Customer Service

•    Oversee the safety and well-being of the residents in accordance with the community’s philosophy and standards of care.
•    Represent the residence to the community, family members, and visitors and develop positive relations with all customers.
•    Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families.
•    Contact the resident’s family when a change in services is needed.  Lead and participate in a resident/family conference to review changes in services.
•    Ensure a high degree of customer satisfaction.
•    Actively participate in providing service to residents.  
•    All other duties as assigned by the Div Dir of Operations - LPC or person of authority.

General Management

•    Adhere to and implement community policies and procedures.
•    Maintain a high level of occupancy.
•    Assist in the development of the community budget.
•    Operate the community within the budget.
•    Assist with the marketing of the community including developing relationships with local referral sources.
•    Prepare weekly and monthly reports as directed.
•    Maintain up-to-date and complete resident files.
•    Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other qualified managers.
•    Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the community policies and procedures.

Hiring, Supervising and Training

•    Recruit, hire and supervise all team members, and ensure adequate coverage.
•    Lead by example, encourage teamwork, promote the community’s philosophy, and provide ongoing coaching to team members.
•    Motivate team members through recognition programs, training, and teambuilding.
•    Conduct regular performance appraisals with team members.
•    Provide an “open door” to team members, address any team member concerns or grievances. 
•    Maintain complete and up-to-date team member files.
•    Maintain a high level of team member satisfaction.
•    Ensure appropriate handling of on-the-job injuries as reported by team members.
•    Oversee and implement the training of all team members in accordance with community policies and state and federal regulations.
•    Ensure proper documentation for all training.

Communication

•    Attend all regular team meetings and required training sessions.
•    Attends various community events. 
•    Participates in the Manager On Duty program. 
•    Effectively communicate information pertaining to the residents on a “need to know” basis to other team members according to the community policies and procedures.
•    Notify direct supervisor or the Clinical Director if you observe a change in a resident’s condition.
•    Accountable for compliance, excellence and delivery of resident care in adherence with organization, local, state and federal regulations. 
•    Maintains a positive and professional manner toward residents, visitors, families and team members.
•    Adheres to all policies and procedures of Ohio Living.

Qualifications

Education

•    Bachelor’s degree in health care administration, business administration, social science or a related field preferred.

Experience

•    Two years managerial experience preferred. 
•    Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

•    Must be able to read, write, speak, and understand the English language.
•    Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards. 

Physical Job Requirements

To fulfill job requirements, team member must be able to perform key physical task for extended periods of time.  When supporting, lifting or transferring residents, proper body mechanics and safety measures as prescribed by the residence must be used.

In a typical eight- hour day, team member will:

•    Stand/walk up to two hours a day
•    Sit up to eight hours a day
•    Frequently support up to 30 pounds 
•    Frequently lift/carry up to 50 pounds
•    Frequently kneel, bend, and reach