Full-Time
Operations Coordinator
Posted on 9/8/2026
Frette
201-500 employees
Premium linens for hotels and homes
Compensation Overview
€25k - €27k/yr
Serravalle Scrivia, Italy
In Person
 Retail |
|---|
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- Previous experience in Operations, Stock, Back Office, or Retail Operations roles, preferably in luxury environments.
- Experience managing inventory, stock, and goods movements.
- Strong organizational skills and ability to structure activities effectively.
- Precision and attention to detail.
- Proficiency with Microsoft Office or Google Workspace.
- Good knowledge of Italian and English.
- Manage receiving, checking, movement, and shipping of stock, ensuring accuracy and compliance with company procedures.
- Monitor stock-related key performance indicators, particularly receiving and movement times and inventory discrepancies.
- Ensure correct replenishment of boutique stock by monitoring needs and collaborating with relevant functions.
- Organize and maintain the back office and stock areas according to Frette standards.
- Support inventory activities, analyze and resolve discrepancies, and prepare reports on stock, movements, and operational activities.
- Perform quality checks on products during receipt and movement, identifying anomalies or nonconformities.
- Support order management by ensuring the correct flow of information and documentation.
- Monitor Bespoke and Made-to-Order requests, keeping the team updated and following up on activities.
- Collaborate with relevant business functions on special orders, customizations, and specific customer requests.
- Escalate issues relating to products, orders, or timelines promptly.
- Manage procurement of consumables and materials needed for the boutique's daily activities.
- Coordinate preparation and management of customer shipments and goods movements.
- Verify documentation relating to shipments, transfers, and stock movements.
- Coordinate with couriers and suppliers on daily operational activities.
- Support the team with boutique administrative activities and documentation management.
- Organize and archive documentation relating to stock, orders, shipments, and operational activities.
- Support the boutique during events, special deliveries, and specific operational needs.
- Knowledge of management systems, point-of-sale systems, or inventory management tools.
Frette makes luxury bed and bath linens for individuals and high-end hotels. Its sheets, towels, robes, and loungewear use fine fibers and Italian craftsmanship to deliver comfort and durability, sold direct-to-consumer through its website and stores and to hotels via B2B partnerships. Its long history since 1860 and role as a trusted supplier to royalty and 5-star hotels set it apart, along with a focus on premium materials and meticulous craftsmanship. Its goal is to provide premium linens and loungewear that elevate everyday comfort for both home users and hospitality clients, supported by a straightforward online experience and direct hotel relationships.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Boston, Massachusetts
Founded
1860
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Simplify's Take
What believers are saying
- Toronto's May 2026 boutique adds North American demand beyond existing flagship traffic.
- Bangkok Central Embassy expansion broadens exposure to Southeast Asia's luxury consumers.
- Management targets 279 million euros by 2029, with 100 million from hospitality.
What critics are saying
- Raza Heritage's 2024 takeover keeps Frette dependent on investor patience through 2029.
- Hospitality concentration exposes revenue if luxury hotel renovations or procurement cycles slow.
- Hermès, Abyss Habidecor, and local premium brands compress pricing power in 2026.
What makes Frette unique
- Founded in 1860, Frette sells Italian-made linens across boutiques and 1,500 hotels.
- Its Madison Avenue flagship and Toronto Yorkville boutique reinforce luxury retail positioning.
- Proximity clienteling unifies customer data across US, UK, Italy, and France.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Parental Leave
Employee Discount
Paid Holidays
Growth & Insights and Company News
6 month growth
↑ 9%1 year growth
↑ 9%2 year growth
↑ 9%Frette appoints Proximity as global clienteling partner. Mar 09, 2026, 11:32 ET LONDON, March 9, 2026 /PRNewswire/ - Proximity announces a new partnership with Frette, the internationally celebrated Italian luxury home furnishings brand. Known for its heritage craftsmanship and timeless design, Frette has always placed the customer at the heart of its business. As the brand continues to grow globally, it was looking for a partner that could help its store teams better understand their customers and deliver a more personal experience. Through its partnership with Proximity, Frette will bring customer information into one clear view. This gives teams a better understanding of each customer's history with the brand - from how often they shop, to how much they typically spend - helping conversations feel more informed. Proximity's clienteling platform also supports Frette's international footprint, enabling teams across countries to work consistently, while still reflecting local needs. The goal of the partnership is simplicity: giving store teams the right information, at the right time, so they can focus on building lasting relationships and delivering exceptional service. "At Proximity, we believe the best customer experiences are built on understanding. Working with Frette allows us to support their store teams with a clearer view of each customer, helping them deliver thoughtful, consistent service and build long-lasting relationships." - Cathy McCabe, CEO & Co-Founder, Proximity "The rollout of Proximity is an important milestone for our global retail network. By enhancing our clienteling capabilities, we are further elevating the personalized service our clients expect, enabling more seamless and meaningful interactions both in-store and online." - Cristiano Quieti, Group Chief Merchandising & Marketing Officer, Frette Proximity's tool launched in Frette stores in the US, UK, Italy & France in January 2026. About Proximity Proximity helps global retailers build stronger relationships with customers. Their clienteling platform brings together customer insight, appointments, events, transactions and reporting into one simple tool, designed to support store teams and elevate the in-store experience. About Frette For 165 years, Frette has woven regal comfort into the fabric of life's most memorable moments, crafting linens and home accessories of unparalleled quality. Rooted in Italian artistry and craftsmanship, Frette's legacy is timeless elegance, where the finest natural fibres are transformed by master artisans into creations that embody luxury, creativity, and thoughtful personalisation. Today, Frette continues to create exceptional experiences, found in its elegant boutiques, department stores, and over 1,500 of the world's most luxurious hotels, as well as private residences, yachts, and jets. SOURCE Proximity
FRETTE opens new store in Bangkok at Central Embassy mall.
Among the brands highlighted in Super Salone's Italian showroom is Frette which had previously collaborated with The Vatican, the Titanic, and the Orient Express, among others.
Storied Italian linens firm Frette will open the doors of its new flagship on 806 Madison Avenue in Manhattan on Wednesday.
Storied Italian linens firm Frette will open the doors of its new flagship on 806 Madison Avenue in Manhattan on Wednesday.