Manager, Agent Success

Job Summary

The Manager, Agent Success is responsible for ensuring the optimal performance and satisfaction of our agents. They will act as a primary contact for agents, addressing their needs, resolving issues, and offering strategic support to help achieve their goals.

Primary Responsibilities:

• Expand client base and increase profitability through the implementation of strategic marketing workflows, policies, and practices.
• Learn, retain, and deliver product/industry information and sales support to clients.
• Self-motivate, learn and apply sales techniques in order to achieve set marketing goals for outreach calls and new client contracts.
• Provide excellent customer service.
• Communicate effectively and professionally in person, over the phone, and in writing with agents, carriers, supervisors, and direct reports.
• Attend sales meetings, trade shows, and industry training seminars as needed.
• Identify, troubleshoot, and resolve operational issues quickly.
• Appropriately track and prioritize volume, productivity, and issues.
• Accurately input information into CRM systems within required time frames.
• Perform tasks and duties within the deadlines given.

Primary Skills & Requirements:

• Minimum of 2-3 years of sales experience
• Previous Insurance or financial experience is preferred
• Prior experience preferred but not required
• High School degree minimum
• College degree in business, marketing, sales or related field is preferred
• Proficient in Microsoft Office Suite
• Ability to communicate effectively and professionally both verbally and written
• Customer service skills
• Ability to present sales and training material to large group in person, over the phone and Go to Meeting type settings.
• Organized and have the ability to prioritize tasks
• Ability to work as part of a team and independently

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.