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iSupport Worldwide

Subscription Manager

Accounts Payable/ReceivableConfirmed live in the last 24 hours
Full-timeRemote in PhilippinesNo salary listedRemote

About the Job

Requirements

  • An associate degree in Finance, Accounting, Business, or a related field is required.
  • Three to five years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role is required.
  • Working proficiency in Microsoft Excel, including data analysis and reconciliation using sorting, filtering, pivot tables, and formulas, is required.
  • Strong attention to detail, accuracy, and documentation discipline are required.
  • Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies is required.
  • Effective time-management and organizational skills, with the ability to manage recurring cycles and competing priorities across the business, are required.

Responsibilities

  • Verify pricing, billing frequency, contract term, and product or SKU mapping in Stripe and Salesforce for all new subscriptions at setup.
  • Coordinate mid-term subscription changes, including upgrades, downgrades, plan changes, and proration calculations.
  • Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe into NetSuite.
  • Maintain documentation of subscription configurations, pricing logic, and exception handling.
  • Partner with Sales to coordinate renewal cycles and surface concerns early.
  • Manage sales tax accuracy across the states where the company operates.
  • Monitor auto-pay activity daily, identify failed transactions, and initiate the recovery cadence according to established policy.
  • Coordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues.
  • Track recovery rates and escalate persistent failures or chronic issues to Finance leadership.
  • Perform monthly reconciliation between Stripe transaction activity and NetSuite revenue and accounts receivable balances.
  • Investigate and resolve discrepancies between Stripe and NetSuite, documenting root causes and corrective actions.
  • Maintain integration health between Salesforce, Stripe, and NetSuite, and flag automation breaks or synchronization issues to Finance and IT.
  • Reconcile deferred revenue between Stripe and NetSuite.
  • Support month-end close deliverables for subscription revenue and deferred revenue tied to the subscription book.
  • Partner with Finance, Sales, Customer Success, and Operations on subscription-related questions and process improvements.
  • Surface trends, risks, and recurring issues in the subscription book to Finance leadership with recommendations.
  • Identify opportunities to automate manual subscription operations workflows and propose AI-enabled improvements where appropriate.
  • Develop and maintain standard operating procedures for subscription operations to support process consistency and onboarding.

Desired Qualifications

  • Hands-on experience with Stripe, including subscription configuration, failed-payment recovery, and reporting.
  • Strong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems.
  • Background in SaaS, recurring revenue, or subscription billing environments.
  • Comfort using AI or large language model-based tools to accelerate analytical and operational workflows.
  • Working knowledge of ASC 606 Revenue Recognition.

About the Company

iSupport Worldwide

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