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Full-Time

Remote – Kia Care

Assistant Manager

Posted on 10/1/2024

Agero

Agero

1,001-5,000 employees

Provides roadside assistance and vehicle management services

Automotive & Transportation

Junior, Mid

Remote in USA

Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, or Virginia.

Category
Quality Control & Compliance
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Associate Degree or equivalent work experience.
  • 1-3 years of supervisory experience in a fast-paced, customer service environment and supervisory experience in an inbound contact center.
  • Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, or Virginia.
  • Be able to successfully pass a criminal background check.
Responsibilities
  • Manages designated client groups as defined by agent group(s) assignments.
  • Establishes and maintains program direction/changes and communicates with clients on daily basis.
  • Anticipates client needs and identifies and suggests opportunities and ideas/innovations to the client.
  • Monitors calls and walks the contact center floor to provide support of operations and quality assessments for client.
  • Oversees personnel for client groups by allocating work through supervisors, contact center representatives and administrative supports.
  • Provides ongoing coaching and development for direct reports.
  • Oversees all personnel related issues for associates assigned to client group(s) within department.
  • Participates in planning meetings to support departmental and associate growth.
  • Coordinates and monitors daily work flow to ensure smooth operations, cost containment, and quality.
  • Administers policies and procedures to assure consistency and equitable treatment.
  • Travel to client's workspace for training on their CRM may be required.

Agero provides roadside assistance and vehicle management services to drivers in distress. Their offerings include towing, accident management, and support for various automotive needs. Agero operates through a network of service providers that covers all U.S. zip codes and extends into Canada, ensuring that help is always available. The company partners with automakers, insurance companies, and repair facilities to deliver these services, generating revenue through memberships and business partnerships. Agero's accident towing service is designed for quick response times, prioritizing urgent situations. They also collaborate with insurance agencies to offer affordable options for service providers. Agero stands out from competitors by focusing on building strong relationships with customers and employees while continuously seeking new technologies to enhance their services. Their goal is to provide reliable support and improve customer satisfaction in the roadside assistance industry.

Company Stage

M&A

Total Funding

$18.8M

Headquarters

Medford, Massachusetts

Founded

1972

Simplify Jobs

Simplify's Take

What believers are saying

  • Agero's recognition by Frost & Sullivan and Built In highlights its strong market position and positive workplace culture.
  • The company's continuous growth and expansion of crash response technology indicate robust business prospects.
  • Partnerships with industry leaders like Geotab and NICB demonstrate Agero's influence and potential for transformative collaborations.

What critics are saying

  • The highly competitive roadside assistance market requires Agero to continuously innovate to maintain its edge.
  • Integration of advanced technologies like telematics and AI may face adoption challenges, impacting service efficiency.

What makes Agero unique

  • Agero's extensive network covers 100% of U.S. zip codes and extends into Canada, ensuring unparalleled service availability.
  • The company's focus on innovation, such as telematics-driven crash detection and AI-powered dispatch, sets it apart from traditional roadside assistance providers.
  • Agero's strategic partnerships, like those with Lucky Truck and NICB, enhance its service offerings and fraud prevention capabilities.

Benefits

Competitive salary

Flexible time off

401(k) matching

Tuition assistance

Commuter benefits

Fully remote opportunities