American Fidelity

Employer benefits strategies and administration services

Operations Trainer 1 or 2

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeOklahoma City, OK, USANo salary listed

About the Job

Requirements

A bachelor's degree from a four-year college or university; alternatively, 3–5 years of experience in job-related tasks may substitute for the degree.
Five years of experience in an organization or corporate environment, or three years of experience in training and development, insurance, claims, or a related job.
Technical expertise in the software used by the assigned operational area, which may include Life, Claims, Billing, Annuities, or Call Management.
Strong computer skills.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Strong organizational skills.
Strong interpersonal skills.
Excellent documentation, oral communication, and written communication skills.
Excellent presentation skills.
Expert knowledge of AFA products and services.
Ability to provide and receive feedback.
Excellent time management skills.
Ability to work in a team environment and independently.

Responsibilities

Create and maintain training materials for operational systems and processes.
Develop, coordinate, and facilitate training, trainer support, and curriculum for CERS colleague onboarding. Training may include job-specific tasks involving multiple systems, disability or medical claim processing, customer communications by phone, email, or chat, fraud, Flex/HRA/HSA processing or administration, individual billing, life or annuity processing, and related tasks.
Audit, document, and report audit performance metrics for CERS colleagues, and provide weekly assessment feedback to trainees and management to ensure performance requirements are attained.

‎

We are seeking a motivated and experienced professional to join our CERS Training. The ideal candidate will have a strong background in processing disability claims, a passion for helping others learn and grow, and experience in training, teaching, coaching, or facilitating learning programs.

This is an in-office position. Daily, in-office attendance is expected to support hands-on training, collaboration, and Colleague development.

Job Description:

Create and maintain training materials for operational systems and processes.
Responsible for developing, coordinating and facilitating trainings and trainer support, as well as curriculum for CERS Colleague onboarding. May include job-specific tasks, which could include multiple systems, disability/medical claim processing, Customer communications via phone/email/chat, fraud, Flex/HRA/HSA processing/administration, individual billing, life, annuity processing, etc.
Audit, document and report audit performance metrics for CERS Colleagues and provide weekly assessment feedback to trainees and management to ensure performance requirements are attained.

Job Requirements:

Bachelor's degree from four-year college or university; in lieu of Bachelor's degree, position requires 3-5 years experience for job-related tasks.
5 years experience in organization/corporate environment, or 3 years in training and development, insurance, claims or related job.
Technical expert in assigned area of software used by operational area. May include Life, Claims, Billing, Annuities or Call Management.
Strong computer skills.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Strong organizational skills.
Strong interpersonal skills.
Excellent documentation, oral and written communication skills.
Excellent presentation skills.
Expert knowledge of AFA products and services.
Ability to provide and receive feedback.
Excellent time management skills.
Ability to work in a team environment, as well as work independently.

#LI-TB2

‎

#AFC

About the Company

American Fidelity

Employer benefits strategies and administration services

American Fidelity provides benefits strategies for employers to help them design and manage employee benefits. They serve sectors such as education, public sector, automotive, and healthcare, and offer products including supplemental insurance, reimbursement accounts and administration, stop-loss insurance for self-funded plans, Section 125 plan administration, online benefits enrollment software, and ACA consulting. The company works by tailoring benefits packages to each employer’s needs—administering plans, handling compliance, and offering enrollment tools to make benefits easier for workers. Unlike competitors that push one-size-fits-all packages, American Fidelity emphasizes industry-specific guidance and customized recommendations. The goal is to help employers choose and manage benefits that support both their organizations and their employees while ensuring compliance and cost effectiveness.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Oklahoma City, OK
Founded: 1960

Recently Posted Jobs

Explore more opportunities at American Fidelity

See more jobs