Domino's

Global pizza delivery and franchise network

Shift Leader

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeSilver Spring, MD, USANo salary listedIn-person

About the Job

Requirements

Ability to pass applicable company background checks.
Ability to communicate effectively in writing and verbally with management and customers, including taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Assist in the daily oversight, coordination, and execution of objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation.
Deliver service, product, and image standards to maintain customer satisfaction.
Provide leadership support to the Manager on Duty.
Maintain customer service standards during high-volume, fast-paced operations.
Communicate with management and team members.
Greet customers in person or by phone and take orders professionally and promptly.
Provide customer service, encourage repeat business, and inform customers about menu items and specials.
Support shift management and communicate daily job assignments for each shift.
Oversee pre-close functions while maintaining service and food quality standards.
Oversee front-of-house cash management, count down registers, track cash and coupons, and process daily reports.
Follow back-of-house waste tracking procedures and food and labor cost best practices.
Upsell additional products.
Use point-of-sale computer systems for automated order taking.
Handle currency and credit transactions accurately and promptly.
Follow safe food preparation, assembly, and presentation procedures.
Assist management with inventory control and stock ordering.
Build customer loyalty through friendly interactions and appreciation.
Resolve customer complaints promptly and professionally.
Cross-train and coordinate scheduling with team members to support seamless service.
Find additional tasks when scheduled duties are complete.
Assemble and fold boxes and affix labels and promotional materials as needed.
Prepare pizzas and other menu items.
Measure ingredients for specific items being prepared.
Read order slips or receive verbal instructions and prepare orders to specification, often preparing multiple orders at once.
Clean, stock, and restock workstations and display cases.
Transfer supplies and tools between storage and work areas.
Pack, weigh, and label products as required.
Notify the supervisor of food shortages.
Follow quality standards, principles, guidelines, and policies.
Perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Maintain appropriate attendance and conduct.
Give and receive feedback or constructive criticism.
Maintain communication with coworkers and serve as a resource for them.
Learn how the role interacts with other departments through cross-training.
Work with management to solve problems and provide suggestions as needed.
Maintain a clean and organized work area and take ownership of the surroundings.
Maintain confidentiality of information.

Job Description

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.

Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction.

Essential Job Functions:

1. Provides leadership support to the Manager on Duty (MOD).

2. Maintains high standards of customer service during high-volume, fast-paced operations.

3. Communicates clearly and positively with management and team members.

4. Greets customers in person or via phone and takes order professionally and promptly.

5. Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.

6. Helps support shift management.

7. Communicates daily job assignments on each shift.

8. Oversees pre-close functions while ensuring service and food quality standards are maintained.

9. Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s).

10. Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.

11. Avails chances to “up-sell” additional products

12. Masters Point of Sale (POS) computer systems for automated order taking.

13. Handles currency and credit transactions quickly and accurately.

14. Follows procedures for safe food preparation, assembly and presentation.

15. Assists management with inventory control and stock ordering.

16. Builds loyal customers through friendly interactions and consistent appreciation.

17. Resolves complaints promptly and professionally

18. Cross-trains and coordinates scheduling with team members to ensure seamless service.

19. Takes initiative to find extra tasks when scheduled duties are complete.

20. Assemble and fold boxes. Affix labels and promotional materials as needed.

21. Prepares a variety of pizzas and other menu items.

22. Measures ingredients required for specific items being prepared.

23. Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.

24. Cleans, stocks and restocks work stations and display cases.

25. Transfers supplies and tools between storage and work areas.

26. Packs, weighs, and labels products as required.

27. Ensures supervisor is aware of food shortages.

28. Adhere with all quality standards, principles, guidelines and policies

29. Perform other duties as assigned.

Company Wide Responsibilities:

1. Promotes company policies and advocates for Team Washington

2. Assures proper attendance and actions

3. Provides and receives positive feedback and/or constructive criticism

4. Maintains good communication with co-workers

5. Serves as a resource for co-workers

6. Cross-trains, learns how role interacts with other departments

7. Works with manager and management to solve problems, providing suggestions as needed

8. Maintains clean and organized work area, taking ownership of surroundings

9. Maintains appropriate confidentiality in information

Qualifications

All your information will be

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to pass applicable Company background checks.
Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
Superb ability to multi-task
Ability to function in a dynamic, fasted paced environment
Ability to adjust to changing priorities
Ability to enter orders using a computer keyboard or touch screen
Ability to take orders over the counter or phone
Ability to work independently and as part of a team
Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
Ability to lead the team on duty!

kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Domino's

Global pizza delivery and franchise network

Domino’s delivers pizza and related items worldwide through a network of franchise stores. Customers place orders online, via app, or in-store; store teams prepare the pizzas and drivers deliver them or customers pick up, with a focus on speed and consistency. Its global franchise system provides broad reach, standardized service, and a strong brand, along with community involvement. Its goal is to be the leading pizza company by delivering great-tasting pizzas quickly and expanding its global footprint while supporting franchisees and communities.

Company size: 10,001+
Company stage: IPO
Headquarters: United Kingdom
Founded: 1960

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