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D-ploy

IT infrastructure services and management consulting

IT Onsite Support - L2 Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeGroßwallstadt, GermanyNo salary listedIn-person

About the Job

Requirements

  • Have at least one year of professional experience in a comparable position supporting various technologies and services.
  • Have strong knowledge of information technology, trends, products, and solutions.
  • Have experience with Windows 10 and 11 operating systems, Microsoft Office and Office 365 applications, PC and laptop hardware, peripherals such as printers, and mobile devices.
  • Have basic knowledge of Active Directory and Exchange.
  • Be fluent in German at least at C1 level and in written and spoken English.
  • Provide a police clearance certificate issued within the previous three months.

Responsibilities

  • Analyze and resolve incidents in an industrial environment at first- and second-level support.
  • Serve as the first point of contact for employees experiencing computer problems.
  • Monitor the company's desktop infrastructure and develop proposals to improve efficiency.
  • Evaluate, create, and implement solutions in the industrial environment.
  • Develop and implement standards and contribute to concepts for industrial IT environments.
  • Troubleshoot software, hardware, and device issues reported by end users.
  • Install, configure, and maintain desktop hardware and software.
  • Support client standard technologies, including basic Exchange troubleshooting and changes to and administration of Active Directory accounts.
  • Troubleshoot PC connectivity issues and network components, including ISP lines, firewalls, switches, wireless devices, and telephone systems.
  • Implement and support remote access solutions using VPN.
  • Escalate service issues when necessary.
  • Communicate incident progress and upcoming changes or planned outages to customers and end users.
  • Monitor network availability, usage, and latency; address throughput issues or escalate them to the support team as needed.
  • Manage and track IT assets.
  • Advise and train employees on IT processes and software applications.

Desired Qualifications

  • An ITIL certification and experience with the ServiceNow ticketing system are advantageous.
  • Knowledge of GMP/GxP is a plus.

About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Lörrach, Germany
Founded
2007

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