IT Onsite Support - DE-Grosswallstadt, L1, L2 Support, Englisch, Deutsch
About the job
- At least one year of professional experience in a comparable position supporting various technologies and services.
- Strong knowledge of information technology, trends, products, and solutions.
- Experience with Windows 10 and 11, Microsoft Office and Office 365 applications, PC and laptop hardware, peripherals such as printers, and mobile devices.
- Basic knowledge of Active Directory and Exchange.
- Fluent German at least at C1 level and fluent written and spoken English.
- Provide a police clearance certificate issued within the previous three months.
- Ability to work independently while following instructions and best practices.
- Self-motivation, accuracy, attention to detail, customer orientation, and a service-oriented approach.
- Analyze and resolve incidents in an industrial environment at first- and second-level support.
- Act as the first point of contact for employees experiencing computer problems.
- Monitor the company desktop infrastructure and propose efficiency improvements.
- Assess, create, and implement solutions in the industrial environment.
- Develop and implement standards and contribute to concepts for industrial IT environments.
- Troubleshoot software, hardware, and device problems reported by end users.
- Install, configure, and maintain desktop hardware and software.
- Support client standard technologies, including basic Exchange troubleshooting and changes to and management of Active Directory accounts.
- Troubleshoot PC connectivity and network components, including ISP lines, firewalls, switches, Wi-Fi devices, and telephone systems.
- Implement and support remote-access solutions using VPN.
- Escalate service issues when needed.
- Communicate incident progress, upcoming changes, and planned outages to customers and end users.
- Monitor network availability, usage, and latency; take appropriate action to resolve throughput problems and escalate them to the support team when necessary.
- Manage and track IT assets.
- Advise and train employees on IT processes and software applications.
- ITIL certification and experience with the ServiceNow ticketing system.
- Knowledge of GMP/GxP.
About the company
D-ploy provides IT engineering and consulting services with a broad portfolio for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both proven standard solutions and customized implementations, helping clients turn IT into a driver of business value and efficiency through pragmatic, client-focused delivery. The company relies on certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001 to ensure quality, reliability, and information security across engagements. Its differentiators are a practical, business-oriented approach, long-term partnerships, and a cross-regional footprint in Europe and the US that align IT with clients' strategic needs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lörrach, Germany
Founded
2007
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Simplify's Take
What believers are saying
- D-ploy reported 950+ active customer initiatives on its 2026 website.
- Its 2026 footprint across 52 countries supports cross-sell and account expansion.
- ISO-certified delivery and 750+ associates help win regulated, multinational IT contracts.
What critics are saying
- Private equity buyers can compress margins by 2027, squeezing D-ploy's service-heavy model.
- Competitors like NTT DATA, UST, Globant, and 1&1 IONOS crowd every account.
- Its broad consulting mix invites commoditization, and customer concentration could break renewals quickly.
What makes D-ploy unique
- D-ploy spans 52 countries, 750+ associates, and 950+ active customer initiatives in 2026.
- Its ISO 9001:2015, 20000-1:2018, and 27001:2022 stack signals enterprise trust.
- It sells infrastructure, service desk, lab, and SaaS services across regulated environments.
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Benefits
- Employee Referral Bonus
- Professional Development Budget
- Company Social Events
- Wellness Program
- Flexible Work Hours
- Paid Sick Leave