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All Accor

Global hotel management, franchising, loyalty program

Voiturier / Bagagiste

Hotel Guest ServicesUpdated on Nov 11
Full-timeCernay-la-Ville, FranceNo salary listedIn-person

About the Job

Requirements

  • At least one year of experience in the same hotel position is required.
  • A good knowledge of luxury hotels rated four or five stars is required.
  • A valid Category B driving licence held for at least two years is required.
  • A good level of English is required.
  • A very professional appearance is required.
  • Interpersonal ease and a strong sense of welcome, service, and customer contact are required.
  • Teamwork ability is required.

Responsibilities

  • Contribute to ongoing customer satisfaction by providing quality service in accordance with current standards and procedures and applying the hotel's service signatures.
  • Ensure a personalized, warm guest welcome in line with internal quality criteria.
  • Anticipate guest arrivals and work closely with the reception team to ensure a smooth welcome.
  • Know the Paris Society clientele well and listen to guests to respond to their requests.
  • Welcome, manage, and follow up with guests, including VIPs and long-stay guests, to build relationships and take opportunities to meet them.
  • Maintain cleanliness around the parking area and along the guest route to the hotel entrance.
  • Park guests' vehicles while following driving rules.
  • Safeguard vehicle keys and inspect and verify the condition of vehicles.
  • Help monitor entrances and protect people and property.
  • Keep the roadway flowing smoothly during periods of heavy traffic.
  • Help guests load luggage at departure and unload it from their vehicles on arrival, and guide them to the hotel reception.
  • Transport guests' luggage from their vehicles to their rooms and ensure delivery in accordance with standards and procedures.
  • Manage the luggage room and store guests' luggage.
  • Apply and ensure compliance with new processes or standards introduced for continuous improvement.
  • Promote the hotel's services to optimize sales.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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