Director of Program Management Office

POSITION: Director of Program Management Office 

Position Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being.  We are committed to exceeding expectations and having a strong commitment to diversity. We are seeking an experienced and disciplined leader to establish, lead, and mature a high-performing Program Management Office (PMO). The Director of Program Management Office will play a critical role in driving strategic execution across organizational transformation initiatives, technology modernization programs, regulatory initiatives, and operational improvements. The Director of Program Management Office candidate will bring deep experience within the retail and commercial banking sector, combined with a proven ability to lead complex cross-functional programs involving both business and technical change. This leader will provide governance, structure, rigor, and execution excellence while fostering collaboration across business, operations, technology, risk, compliance, and executive leadership teams.

Key Result Areas: 

·Lead and oversee the enterprise PMO function for Retail and Commercial Banking initiatives.

·Establish and enforce program and project governance standards, methodologies, reporting structures, and delivery frameworks.

·Drive successful execution of strategic initiatives including:

oCore banking transformations

oDigital banking initiatives

oRegulatory and compliance programs

oProcess improvement and operational efficiency efforts

oOrganizational transformation and change management programs

oData and technology modernization initiatives

·Provide executive-level visibility into program health, risks, dependencies, timelines, budgets, and resource allocation.

·Build and maintain disciplined project management practices, ensuring consistency, accountability, and measurable outcomes.

·Partner closely with executive leadership, business stakeholders, technology teams, vendors, and external partners to align priorities and delivery objectives.

·Lead organizational change management efforts to support adoption, communication, training, and business readiness.

·Mentor and develop project managers, program managers, business analysts, and delivery teams.

·Ensure initiatives comply with banking regulations, risk frameworks, audit requirements, and internal controls.

·Drive a culture of execution excellence, continuous improvement, transparency, and accountability.

·Perform additional duties as required

Qualifications:

·10+ years of progressive experience in program management, project delivery, or PMO leadership within the retail and commercial banking industry.

·Proven experience leading large-scale organizational and technical transformation initiatives.

·Strong understanding of retail banking and commercial banking operations, products, customer journeys, and regulatory environments.

·Demonstrated expertise in project management methodologies and frameworks, including Agile, Waterfall, Hybrid delivery models, and PMO governance best practices.

·Exceptional leadership, communication, stakeholder management, and executive presentation skills.

·Strong organizational discipline with a detail-oriented and structured approach to delivery management.

·Experience managing complex interdependencies across business and technology organizations.

·Ability to influence and drive alignment across senior leadership teams.

·Experience with portfolio management, resource planning, budgeting, and strategic roadmap execution.

·PMP, PgMP, Agile, Lean, or related certifications preferred.

·Preferred Experience:

oBanking mergers, acquisitions, or integration programs

oCore banking platform implementations or conversions

oDigital transformation initiatives

oCommercial lending or treasury management platforms

oRegulatory remediation or compliance programs

oEnterprise PMO transformation and maturity initiatives

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location:Hybrid/Waltham, MASalary Range:$185,000 - $225,000

  The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $185,000 - $225,000. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate’s skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.

About Cambridge Savings Bank:

  Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2026, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business leader. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship.Member FDIC. Equal Housing Lender. NMLS # 543370.