Maintenance Specialist

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

Reporting to the Second Stage & Home Now Property Manager, the Maintenance Specialist supports York Housing & Support Services (YHSS) community housing programs by collaboratively participating in site-wide asset management, preventative maintenance, and business continuity. The incumbent provides upkeep, regular and preventative maintenance of all facilities and oversees all third-party contractors completing repairs. This support is vital for ensuring landlord involvement, housing stability, and improving clients’ quality of life.

The Maintenance Specialist brings specialized technical knowledge forward to assist in the creation and oversight of maintenance plans and projects. The incumbent will provide direction, establish priorities, assign tasks, and coordinate work projects with maintenance colleagues and third-party contractors.

ACCOUNTABILITIES:

• Supports, interprets, and incorporates The Salvation Army’s Mission, Vision, and Values into all aspects of service by supporting programs and clients through diligent property maintenance activities.
• Viewing new units prior to lease signing to ensure and note any general repairs required, checking the plumbing, electrical, furnaces, and physical envelope to ensure they comply with standard building codes.
• Conduct regular property Inspections, assessing damage to units and noting deficiencies. Completing repairs, including, but not limited to, drywall repair, painting, and repairs to windows and doors in an efficient and financially responsible manner and/or generating work orders as necessary.
• Outsource any plumbing, electrical, mechanical, and/or structural work, which includes obtaining quotes for approvals by Property Manager for the work; hiring contractors, with prior approval and overseeing the project from start to finish.
• Assessing any damages and/or wear and tear providing general maintenance such as painting and drywalling,
• Safely removing any biohazard materials, garbage, and property of previous clients,
• General cleaning to ensure it is ready and clean for the next client,
• Ensuring that each unit/house is up to code, and, Ensure units are safe, move-in ready, and compliant with applicable standards, escalating landlord-related deficiencies to the Property Manager for resolution prior to occupancy.
• Log and keep record of installations of new locks and keys.
• Providing feedback to health and safety committee should there be any violations.
• Liaising with Housing York Inc (HYI) for building repairs if applicable.
• Record work as required by YHSS, (the funder), government agencies and The Salvation Army.
• Work with the Property manager to develop and maintain the maintenance schedule; procedures for general repairs; and improve the quote system for outsourcing contractors.
• Maintain, review and improve the preventative maintenance program for all mechanical and support equipment.
• Retain and report all expenses and receipts, tracking time that is spent on each work order.
• Collection of data for any statistical requirements as requested by the Property Manager, number of homes served, expenses, inspections and deficiencies recorded and reported.
• Inventory management for YHSS maintenance equipment, tools and supplies, related to Housing and Community programming
• Working with the Property Manager to ensure maintenance costs are within budget.
• Assist with government and contract inspections related to fire systems and elevators
• Assist in the ordering of supplies and tools in consultation with the Property Manager.
• Assist the Property Manager in completing monthly preventative Maintenance: and safety checks ensuring that emergency lights are operational including fire door closures and stairwells are clear of debris, etc.
• Ensure exterior of buildings are kept clean & tidy – this may include sweeping, snow shoveling, garbage pickup and window washing, grass cutting/lawn maintenance.
• Coordinate the transportation and arrangement of furniture, equipment, boxes, and other heavy items as required. 
• Reporting any concerns regarding clients that is observed while working in YHSS community housing units to Property Manager and Program Coordinators.
• Adhere and ensure all Health & Safety protocols are followed by fostering a safe work environment. Ensure all government regulations and policies comply for all equipment and on all projects.
• Perform other work-related duties as assigned by the Property Manager.

Organizational Responsibilities

• The incumbent will adhere to standards that are consistent with the values & philosophy of The Salvation Army.
• Participate fully and constructively in staff meetings and in-service training.
• Engage in formal evaluation sessions with Property Manager at 3 months during first year of employment and annually thereafter
• Read and follow the Policy & Procedures Manual and the Employee Handbook
• Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army York Housing and Support Services.
• Become familiar with the provisions of the position description & operations manual
• Represent the Organization in a professional manner

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils: None
Internal: Staff teams, leadership and management team, volunteers.
External: Clients and their families, community partner agencies, community employers, landlords - York Region & Simcoe, third party contractors and vendors.

MANAGERIAL/TECHNICAL RESPONSIBILITIES:
Reports directly to the Second Stage & Home Now Property Manager.
Direct reports: None

FINANCIAL AND MATERIAL MANAGEMENT:

• Material responsibility for related equipment, tools, and materials.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.
• May be authorized to use standard methods for the procurement of materials related to the repairs of the properties.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS:

• Regular working hours are Monday to Friday, 9:00 a.m. to 5:30 p.m. The incumbent is required to participate in a rotating on-call schedule for two weeks each month, providing 24/7 coverage from Monday at 9:00 a.m. to the following Monday at 9:00 a.m. This role may require responding to property-related emergencies outside of regular business hours, including evenings, weekends, and holidays.
• Reliable transportation required to travel between units and offices. Program vehicles can be used based on availability.
• This position services all community housing operated by YHSS in York and Simcoe Regions and the incumbent must be willing to travel between sites.
• Occasional travel outside of York Region (e.g., to purchase materials) and some scheduled overtime is associated with this position.

• The incumbent’s work environment is typically at work sites within residential settings, and may require working under the following disagreeable conditions and will need to follow or use universal precautions:
• Dealing with angry and abusive people, verbal abuse
• Exposure to bodily fluids, bodily waste, and infectious diseases
• Exposure to drugs, alcohol, and solvents
• Physical attacks by others
• Exposure to toxic chemicals
• Sharp objects (i.e., needle sticks, knives, and weapons)
• Other dangerous situations
• Immunization for Hepatitis B and vaccination against Tuberculosis are recommended

• The incumbent must be able to lift supplies (e.g. boxes, pails, etc.) of up to 50 pounds with no assistance from others. Objects greater than 50 pounds can be lifted with assistance by using proper procedures and following safety measures.
• The job requires lifting, twisting, and bending, and will require sitting and standing for long periods of time.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and experience may be considered.
  
  

Education, Qualifications and Certifications:

• Completion of a formal post-secondary program of two academic years
• Formal schooling in a trade would be an asset
• Current certification in First Aid/CPR
• Non-violent crisis intervention training or willingness to obtain
• Current WHMIS training
• Full G Driver's License and satisfactory Driver’s Abstract

• Must have a VSS (Vulnerable Sector Screening) that is satisfactory to The Salvation Army

• Ability to work with the vulnerable population that YHSS serves
  

Experience and Knowledge:

• Minimum of two years of building maintenance experience or equivalent is required
• Demonstrated experience performing preventative maintenance is required
• Property maintenance/contracting/commercial cleaning-biohazard experience
• Basic knowledge of electrical, carpentry and plumbing works
• Intermediate or advanced understanding of automation systems: building, security, etc.
• Ability to read and comprehend instructional manuals for assembling and installation of equipment, furniture
• Knowledge of Occupational Health and Safety Act standards
• Strong understanding of building codes and regulations for equipment
• Able to navigate Office 365, including Microsoft Office

Skills and Capabilities:

• Treat the property of The Salvation Army with due care and caution.
• Represent the organization in a professional, and respectful manner.
• Excellent interpersonal skills, including a strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Respectful behaviour and positive attitude to tenants and clients to create a welcoming and inclusive atmosphere.
• Excellent oral and written communication skills in English
• Reliability, punctuality, and time management skills are essential
• Ability to lift up to 50 lbs
• Able to work in a fast-paced environment and multi-task projects effectively
• Effective organizational and time management skills.

Compensation:

The target hiring range for this position is $50,897.60 to $63,627.20 with a maximum of $76,356.80.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.