Illinois Secretary of State

Maintains official records and issues licenses

Information Systems Advisor 2 - Data & Operations Support

Engineering LeadershipUpdated on Oct 29

Full-timeSpringfield, IL, USA$8k - $14.1k /mo

About the Job

Requirements

Requires education equivalent to completion of two years of college, with coursework in computer science, and 4.5 years of experience with technical systems, programming, or IT project management, including at least one year of supervisory experience, or an equivalent combination of education and experience.
Requires extensive knowledge of systems design and implementation, including how programs are written, compiled, and tested, computer operations, and data transcription, with an understanding of the wider business context.
Requires oral and written communication skills for engagement with colleagues and internal users or customers.
Requires the ability to exercise sound judgment in analyzing, evaluating, and solving procedural, organizational, administrative, or technical problems.
Requires use and understanding of appropriate methods, tools, applications, and processes to demonstrate a rational and organized approach to work.
Requires awareness of and adherence to organizational standards for security, privacy, and ethics.
Requires knowledge of devices used to capture computer data and methods for receiving and transmitting data from remote locations to a computer.
Requires knowledge of computer system documentation principles and techniques.
Requires the ability to follow oral or written instructions and perform established routine operations independently.
Requires the ability to organize facts and findings, analyze data logically, and present results clearly in oral, written, or graphic form.
Requires willingness to travel and a valid Illinois driver’s license when required for the position.
Requires the ability to lift, carry, and push or pull 0–50 pounds.

Responsibilities

Provides technical direction for enterprise data operations, including ingestion pipelines, ETL/ELT workflows, scheduling, monitoring, and failure recovery.
Designs secure and scalable data processing architectures aligned with enterprise standards, including Azure Data Factory and Synapse pipelines using PySpark for Medallion Architecture.
Leads root-cause analysis, optimization, and modernization of operational data tools and workflows.
Supervises data operations engineers, ETL specialists, and support personnel; assigns work, reviews technical deliverables, conducts performance evaluations, and provides coaching and mentorship.
Ensures cross-training, skill development, and adequate staffing coverage for mission-critical operations.
Ensures operational processes comply with NIST-aligned security controls and Illinois Secretary of State and statewide cybersecurity policies.
Implements secure data transport methods, access controls, encryption standards, and audit logging requirements.
Coordinates with cybersecurity and governance teams on data classification, retention, and secure handling of sensitive data.
Assists with audits, compliance reviews, and agency-wide modernization activities using tools such as Microsoft Purview.
Collaborates with Data Governance and Compliance, Data Analytics and Business Intelligence, Application Development, and Infrastructure teams to support integrated workflows.
Serves as an escalation point for operational incidents affecting data availability, ingestion pipelines, or platform stability.
Communicates operational impacts, timelines, and resolutions to stakeholders and leadership using Azure monitoring and Log Analytics services.
Establishes operational key performance indicators and quality thresholds for pipeline success, uptime, latency, and data freshness.
Leads automation initiatives, performance tuning, documentation improvements, and operational standardization.
Evaluates tools, technologies, and platforms to improve reliability and efficiency.
Provides support for special projects and enterprise initiatives, including DevOps and pipeline observability frameworks, and performs other assigned duties.



Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title: Information Systems Advisor II - Data & Operations Support
Division: Business Services
Union:   IFT
Location:       501 S 2^nd St, Springfield, IL – Sangamon County
Salary: Range $8,020 to $14,138 monthly- commensurate with experience
Benefits:      https://cms.illinois.gov/benefits/stateemployee.html

Attention:   Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.

Overview:

Acts independently in a senior technical role providing hands-on technical leadership, platform oversight, and supervisory guidance for the agency’s enterprise data operations environment; ensures reliable execution of data pipelines, stable platform operations, and secure/NIST‑aligned data handling practices across the organization; supervises data engineers, ETL specialists, support analysts, and operational staff who maintain data pipelines, ingestion processes, data quality checks, monitoring, and platform‑level support functions; responsible for ensuring data availability, performance, operational reliability, and compliance.

Duties and Responsibilities:

Technical Leadership & Operational Architecture- Provides technical direction for enterprise data operations, including ingestion pipelines, ETL/ELT workflows, scheduling, monitoring, and failure recovery practices; Designs secure and scalable data processing architectures aligned with enterprise standards; Leads root‑cause analysis, optimization efforts, and modernization of operational data tools and workflows. For example, Azure Data Factory & Synapse pipelines using Pyspark for Medallion Architecture.
Team Supervision & Staff Development-Supervises data operations engineers, ETL specialists, and support personnel; Assigns work, reviews technical deliverables, conducts performance evaluations, and provides coaching and mentorship; Ensures cross‑training, skill development, and adequate staffing coverage for mission-critical operations.
Security, Compliance, and NIST-Aligned Practices-Ensures all operational processes comply with NIST-aligned security controls and ILSOS/statewide cybersecurity policies; Implements secure data transport methods, access controls, encryption standards, and audit logging requirements; Coordinates with cybersecurity and governance teams on data classification, retention, and secure handling of sensitive data; Assists with audits, compliance reviews, and agency-wide modernization activities using tools such as Microsoft Purview.
Cross-Functional Coordination & Incident Management-Collaborates with Data Governance & Compliance, Data Analytics & BI, Application Development, and Infrastructure teams to support integrated workflows; Serves as an escalation point for operational incidents affecting data availability, ingestion pipelines, or platform stability; Communicates operational impacts, timelines, and resolutions to stakeholders and leadership using services such as Azure monitoring and Log analytics.
Quality Assurance & Continuous Improvement-Establishes operational KPIs and quality thresholds for pipeline success, uptime, latency, and data freshness; Leads automation initiatives, performance tuning, documentation improvements, and operational standardization; Evaluates new tools, technologies, and platforms to improve reliability and efficiency; Provides support for special projects, enterprise initiatives, and additional responsibilities assigned within the Enterprise Data Practice for example DevOps and pipeline observability frameworks
Performs other duties as assigned.

Education and Experience:

Requires knowledge, skill, and mental development equivalent to the completion of two years of college, with coursework in the computer science field AND 4.5 years of experience with technical systems and/or programming experience and/or IT project management, including at least 1-year supervisory experience or any equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Requires extensive knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a suitable form and has an appreciation of the wider business context for those programs.
Requires excellent oral and written communication skills for effective engagement with colleagues and internal users/customers.
Requires extensive knowledge necessary to effectively perform the ability to exercise sound judgement in analyzing, evaluating, and solving problems of a procedural, organizational, administrative, and/or technical nature.
Requires the use and understanding of appropriate methods, tools, applications, and processes to demonstrate a rational and organized approach to work.
Requires awareness and adherence to organizational standards for security, privacy, and ethics.
Requires extensive knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer.
Requires extensive knowledge of the principles and techniques of computer system documentation.
Requires the desire to seek to identify learning and professional development opportunities.
Requires extensive knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools.
Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally and in written or graphic form.
Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.
Requires the ability to lift, carry, and push/pull 0 – 50lbs.

Application Process:

Please visit https://ilsos.applytojob.com/ to apply by completing the online application; you may also upload a resume or other attachments as needed.
Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

About the Company

Illinois Secretary of State

Maintains official records and issues licenses

Keeps official state records and the state seal with about 20 departments and 4,000 employees. Serves Illinois residents with driver licenses, vehicle registrations, license plates, and access to state archives and libraries. Maintains the Capitol Complex and preserves historic documents as part of a single statewide constitutional office. Aims to provide essential identification and recordkeeping, maintain public resources, and support everyday life and public safety through education and services.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Stamford, CT
Founded: Not listed

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