Full-Time

Senior Developer Support Engineer

Multiplayer Services

Posted on 9/24/2024

Unity

Unity

5,001-10,000 employees

Real-time platform for interactive content

Enterprise Software
Entertainment
Gaming

Senior

No H1B Sponsorship

London, UK

No relocation support or work visa sponsorship available.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Microsoft Azure
Requirements
  • Demonstrable experience with an object oriented programming language
  • Experience either integrating third party SDKs into existing projects, or a history of supporting customers to integrate an SDK into their own projects
  • Working familiarity with the Unity engine
  • Extensive experience working with and administering Linux machines
  • Working knowledge of modern cloud focused technologies and orchestration solutions (Kubernetes, GCP, Azure) & a demonstrate adaptability and eagerness to learn and work with new technologies and products regularly.
Responsibilities
  • Receiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teams
  • Frequently communicating with authority and clarity to both our users and internal stakeholders
  • Proactively identify and implement improvements to our teams, processes, and products, and effectively communicate and drive these changes.
  • Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team
  • Responding to live customer issues and incidents working as part of an incident team solving critical problems

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises. This includes free versions for smaller developers and paid plans for larger businesses, along with additional services like technical support and custom solutions for higher-tier subscribers. Unity stands out from its competitors by serving a wide range of industries, including gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. The company's goal is to empower creators by providing them with the tools they need to develop engaging and interactive experiences.

Company Stage

IPO

Total Funding

$869.1M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-5%

2 year growth

-13%
Simplify Jobs

Simplify's Take

What believers are saying

  • Unity's acquisition of SyncSketch enhances remote collaboration capabilities.
  • Unity's Indie Game Developer Accelerator Program supports the growing indie game market.
  • Unity's expansion into non-gaming industries like automotive and architecture increases market reach.

What critics are saying

  • Increased competition from Unreal Engine with advanced graphics and free source code access.
  • Open-source platforms like Godot offer free alternatives to Unity's subscription model.
  • Recent pricing model changes may lead to increased costs for small developers.

What makes Unity unique

  • Unity offers a comprehensive platform for 2D, 3D, VR, and AR content creation.
  • Unity's subscription model caters to both small developers and large enterprises.
  • Unity's real-time development platform supports cross-platform deployment on mobile, PC, and consoles.

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Benefits

Comprehensive health, life, and disability insurances

Commuting subsidy

Employee stock ownership

Comprehensive retirement/pension plans

Generous vacation and personal days

Paid leave for new parents

Wellness and fitness subsidy

Office food and free snacks, including lots of healthy options!

Mental health and Wellbeing programs and support

Employee Resource Groups

Global Employee Assistance Program

Training and development programs

Volunteering and donation matching program

INACTIVE