HR Colleague Experience Lead

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Role:  HR Colleague Experience Lead

The HR Services Team delivers high quality value-added HR consultancy services throughout M&G plc. The team apply specialist knowledge and share best practice to our colleagues in addition to providing advice and guidance to colleagues ensuring policies, procedures and processes are applied in a consistent, fair and professional manner. They support and educate HR and the rest of the business with the self-service model and how to get the best out of Workday and The People Hub.

Working closely with the HR Business Partners, HR Colleague Experience Advisers and the HR Services Manager, the HR Colleague Experience Lead will be responsible for identifying, designing, implementing and managing initiatives that enhance the overall experience of M&G colleagues.

Key Responsibilities for this role:

• Review the end-to-end colleague journey, using Workday Help ticket insights, MI and liaising with business representatives to enhance the overall experience of M&G colleagues, ensuring all interactions are timely, streamlined and colleague focused.
• Quality Assurance - Monitor HR enquiries and operational transactions to ensure accurate completion to the M&G business within agreed service levels.
• Use available resources to proactively identify opportunities to improve the HR colleague experience, prioritising face to face interactions and develop initiatives to address gaps or areas for enhancement.
• Oversee HR Services transformational change programmes to ensure effective delivery of all colleague and manager communications in partnership with HR Business Partners and Employee Relations, providing support for escalations where required.
• Collaborate with the other HR Colleague Experience Lead to ensure where applicable consistency of approach.
• Provide support to the HR Colleague Experience Advisers on Employee Relations matters acting as a point of escalation.
• Analyse HR data and metrics to measure the effectiveness of HR initiatives.
• Establish effective communication channels and mechanisms to facilitate open communications with HR Business Partners and other key stakeholders.
• Work with key stakeholders to ensure People Hub content is intuitive and up to date.
• Collaborate with cross-functional teams to streamline HR processes and ensure a seamless and efficient colleague experience.
• Integrate and embed international processes into UK operations and ensure alignment where relevant and compliance within local regulations.
• Identify learning and development needs within the team and co-ordinate the design and delivery alongside HR Colleague Experience Advisers.
• Monitor the effectiveness of key process level controls and recommend enhancements where necessary in line with Operational Risk framework.
• Support Regulatory activity within the team and support on Audit activity where necessary.

Key Knowledge, Skills & Experience:

• Sound knowledge of key processes within the HR Services Team whilst remaining compliant within policy, legislation, regulatory guidelines and risk appetite
• Full understanding of Workday and how all the teams across HR work together / collaborate, including 3rd party suppliers
• Strong customer service orientation with the ability to build and maintain positive relationships with colleagues at all levels
• Excellent verbal and written communication skills to effectively interact with colleagues and stakeholders
• Excellent attention to detail
• Strong analytical and critical thinking skills to identify and address colleague experience challenges and ability to make data-driven decisions
• Experience of managing multiple HR tasks and responsibilities while meeting deadlines
• Drive to continually learn and develop
• Excellent coaching skills
• CIPD desirable

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]