Dispute Operations Manager
Posted on 2/9/2024
INACTIVE
Square

10,001+ employees

Digital payment processor
Company Overview
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.
Consulting
Energy
Social Impact
Financial Services
Consumer Goods

Company Stage

N/A

Total Funding

$601.2M

Founded

2009

Headquarters

Oakland, California

Growth & Insights
Headcount

6 month growth

28%

1 year growth

12%

2 year growth

17%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Science
CategoriesNew
Operations & Logistics
Data & Analytics
Requirements
  • 5+ years of operations & partner management experience within e-commerce, payments, or risk
  • Understanding and experience with fraud, chargebacks, and payment disputes
  • Previous experience working with external partners and vendors
  • Solution oriented with strong analytical skills
  • Experience with data reporting & dashboards, identifying trends and creative problem solving
Responsibilities
  • Support operations associated with payment disputes and chargebacks
  • Design and monitor reports that capture deep insights into our dispute program
  • Be the subject matter expert of chargeback network rules and processes
  • Partner with Risk, Data Science and Engineering teams to implement and monitor a best-in-class chargeback response program
  • Partner with our external payment partners and key issuing banks to identify and improve operational procedures as they relate to chargebacks and payment disputes
  • Advocate for our operational teams to ensure our tools are optimized for existing and developing use cases
Desired Qualifications
  • Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive cross functional collaborative resolution in a timely manner
  • Exceptional written and verbal presentation skills coupled with the ability to drive consensus