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Rentokil

Global pest control and hygiene services

Field Operations Executive

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeKolkata, West Bengal, IndiaIn-person

About the Job

Requirements

  • A minimum B.Sc. in Chemistry, Zoology, or Agriculture is required.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent applications, is required.
  • The employee should become proficient with internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

  • Own operations-related actions for the assigned service area and execute daily service operations with the assigned team of technicians.
  • Ensure service delivery quality through effective on-the-job supervision of technicians in accordance with company standard operating procedures.
  • Ensure technicians complete treatments competently within the specified Time on Site, using route riding and on-the-job training as needed.
  • Conduct two Technician Performance Assessments per assigned technician and two development programs per year; coach and train technicians to improve service quality.
  • Convey any special instructions to technicians so they execute jobs according to the Service Docket, liaising with Sales colleagues as needed.
  • Conduct pest management audits of customer sites according to the agreed schedule with an internal or external auditor.
  • Complete and close customer audit non-conformities, and follow up on and implement corrective and preventive actions at customer sites.
  • Implement standard operating procedures and compliance requirements in on-site documentation; close audit non-conformities and send completed service dockets to NKA for invoicing on time.
  • Handle assigned customer complaints within 24 hours, resolve them as early as possible in line with customer convenience, and update root causes in iCABS to ensure proper ticket closure.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Conduct daily 10-minute stand-up meetings and monthly operations meetings.
  • Use Service Track Pest and review and analyze visit-extraction notes for high-infestation service visits daily, taking appropriate action.
  • Use the company's internal digital systems.
  • Maintain material consumption and technician overtime hours within agreed target levels for the assigned service area.
  • Approve conveyance amounts for assigned technicians.
  • Monitor and report input costs at major sites against agreed gross margins to the Assistant Branch Manager or Branch Manager, and discuss corrective action plans.
  • Drive service and product leads for the assigned technician group by applying See, Tell, Ask and Train, Incentivise, Monitor, Engage through on-the-job coaching to increase customer density.
  • Conduct trials, report findings according to guidelines, and implement new service lines in accordance with standard operating procedures.
  • Complete at least 18 customer visits per week for Residential and Small Accounts heavy branches, including complaint visits. For specific site-based roles, retain customers and complete all scheduled services efficiently and effectively; the visit target does not apply.
  • Help the Assistant Branch Manager or Branch Manager manage inventory by coordinating stock levels, forecasting, indenting, and material receipt for the branch as assigned.
  • Ensure assigned technicians follow the Approved Preparations List and that chemical containers retain their original labels.
  • Establish and ensure adherence to appropriate equipment maintenance and repair schedules through JOC.
  • Promote high grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial-relations issues and report them to the Assistant Branch Manager or Branch Manager on a day-to-day basis.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, unnecessary recommendations for night service, and mismatches in covered areas.

Desired Qualifications

  • Prior experience in pest management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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