Technical Support Engineer

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for Technical Support Engineer! 

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Technical Support Engineer be part of the Technical Services group that provides AMI software/hardware and technical support for the three main utility markets (electric/gas/water) in North America served by Sensus. This position will perform 1st tier/triage technical support for software/hardware and phone/onsite technical support in water/gas/electric utility markets.  We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.   

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Perform software/hardware phone support and on-site support (on as needed basis), on AMR/AMI systems. 
• Primary functions include telephone support of these products with a thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction.
• Participate in the day-to-day operations of handling Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems with the expectancy of a minimum of 8 to 10 support calls a day.
• Resolve the customer's issues via their past experience, their current working knowledge, or by using the knowledge management tool within Salesforce.
• Provide excellent customer to the customers.
• Participation in Xylem Watermark volunteer activities

QUALIFICATIONS:

• Bachelor of Science Degree in computer science, network administration or electrical engineering; or equivalent experience is desirable
• This position requires 3-5 years of previous experience in a technical support and or customer facing role
• A working knowledge or experience with metering software/hardware products and AMR/AMI meter reading technology is an advantage.
• This position requires experience with meter reading software, web applications, UNIX/Linux commands/scripts, MySQL, SQL and basic SQL commands, as well as network troubleshooting.
• The position requires travel up to 10% of the time for any project support, field support issues, or internal training
• Must be flexible to work the non-standard hours Monday thru Friday and will have a rotating on-call schedule.  
• Excellent verbal and communications skills required for phone support of software/hardware products.
• This position requires a self-starter and someone who takes the initiative on issues with minimal supervision.

The estimated salary range at this professional level is $50,000 to $65,000.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.  

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.