Bilingual Customer Service Representative - English/Spanish
About the job
- A university degree is required.
- Bilingual Spanish and English; intermediate-to-advanced English proficiency sufficient for fluent communication in technical conversations is required.
- Reliability, organization, and attention to detail are required.
- Strong written, verbal, and listening communication skills are required.
- Ability to multitask and time-management skills are required.
- Moderate computer skills are required, including information processing, internal and external email communication, use of business systems, and searching the internet for products.
- Respond to basic customer inquiries about products, provide quotes, and enter orders accurately.
- Place customer orders by phone, fax, email, electronic methods, or walk-in counter sales.
- Influence Motion Industries' profitability by negotiating selling and purchase prices within established parameters.
- Adjust pricing for noncontract customers to meet their demands in response to competition while maximizing Motion Industries' profits.
- Build relationships that encourage repeat business by engaging with customers and handling process improvements.
- Order items to maintain adequate inventory levels for customers.
- Place orders without approval up to $5,000 USD per line and $10,000 USD per purchase order, where applicable.
- Source products from branch inventory, distribution center inventory, or supplier inventory.
- Determine the most cost-effective shipping method for customer orders.
- Partner with account representatives to ensure customer satisfaction.
- Expedite backorders.
- Retrieve inventory and prepare orders for customer shipment, as needed.
- Handle customer returns, as needed.
- Perform other assigned duties.
- Industry experience is preferred.
- Product knowledge is preferred.
About the company
Genuine Parts Company is a global distributor of automotive and industrial replacement parts, organized into two main segments: Automotive Parts Group and Industrial Parts Group. It sells high-quality replacement parts and value-added solutions through a network of over 10,700 locations across 17 countries, serving automotive repair shops, industrial manufacturers, and other service providers. Parts and solutions are delivered via its extensive distribution network, built on strong supplier relationships, and revenue comes from the sale of parts and related services. The company’s scale and multi-country presence differentiate it from competitors, enabling it to meet a wide range of customer needs. Its goal is to provide reliable replacement parts and related services worldwide by leveraging its large distribution footprint and supplier partnerships.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
1925
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Simplify's Take
What believers are saying
- Management targets the Motion spinoff for Q1 2027, unlocking two focused companies.
- GPC opened one U.S. distribution center in August 2026 and approved three more.
- Low-single-digit pricing, robotics, and network redesign should expand margins through 2027.
What critics are saying
- First Brands cost GPC about $150 million, crushing 2026 automotive profitability.
- Separation costs and dis-synergies total roughly $250 million for Automotive after the 2027 split.
- Asbestos litigation, SEC Form 10 delays, or audit issues can derail the Q1 2027 separation.
What makes Genuine Parts Company unique
- NAPA and Motion own dense, embedded replacement-parts networks across 17 countries.
- Sixty percent of North American automotive sales come through independent owners, not retailers.
- GPC pairs local service with sourcing, pricing, and inventory management for professional customers.
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Benefits
- Health Insurance
- 401(k) Company Match