Director of Product

Weave is transitioning into a product-led company and is in need of an experienced revenue or payments product leader. The Product Team at Weave operates in a development model where each product manager is expected to lead their team through the different stages of product development: Think It, Build It, Ship It, and Tweak It. We strive for high autonomy and high alignment through clear goals, OKRs, and tight collaboration with engineering, support, product marketing, sales, and customer success.

The Director of Product, Practice Revenue will have direct PM reports and lead out on owning and transforming the revenue experience for healthcare practices. You will define the strategy and execution for product development, focusing on solutions that streamline the financial operations of healthcare practices, from patient registration and claims submission to payment processing and denial management. You will work closely with the Head of Product and your direct reports.

The right candidate will have extensive experience in healthcare revenue cycle management, adept at translating complex payment workflows and regulatory requirements into intuitive, impactful product solutions. You must be comfortable diving deep into technical details with engineering teams, working across multiple teams across India and US time zones, and making a seamless experience for the end user. You understand your role in driving value, usability, feasibility, and business viability within the unique landscape of healthcare finance.

• This position will be hybrid

• This position will report to: Senior Director of Product Management
  

What You Will Own

• Define the vision, strategy, and roadmap for Weave's healthcare revenue cycle management and payments product suite, ensuring alignment with overall company goals and market needs.

• Lead the development of innovative solutions that optimize patient payment experiences, improve claims processing efficiency, reduce denial rates, and accelerate cash flow for healthcare practices.

• Build out scalable and secure infrastructure that supports robust RCM and payment processing, ensuring compliance with healthcare industry standards and regulations (e.g., HIPAA, PCI DSS).

• Conduct regular customer research sessions with healthcare providers, billing managers, and practice administrators for discovery, solution assessment, prototype testing, and general feedback on RCM and payment workflows.

• Collaborate closely with Sales, CSMs, Finance, Marketing, and Training teams to deliver best-in-class experiences that address the specific financial challenges of healthcare customers.

• Define measurable outcomes related to RCM efficiency (e.g., days in AR, collection rates, denial reduction) and maintain focus on those outcomes throughout the execution of the roadmap.

• Own the quality and testing of each product and feature your team releases, with a strong emphasis on accuracy, security, and compliance in financial transactions.

What You Will Need to Accomplish the Job

• A deep understanding of healthcare revenue cycle management (RCM), including patient payments and financing, claims submission, denial management, and eligibility verification.

• A strong desire to work at Weave specifically, because you are interested in our products, what we are working on, and who you will be working with, particularly in the healthcare technology space.

• A track record of achievements in your past roles and companies, demonstrating success in delivering impactful healthcare RCM solutions.

• Demonstrated history of delighting healthcare customers in hard-to-copy, margin-enhancing ways.

• Ability to remove ambiguity and distill what matters and what doesn't, especially in the complex domain of healthcare finance.

• Experience developing and maintaining a strategy for your team to guide which RCM and payment opportunities to pursue.

• Someone who understands the importance of storytelling in the product development process, particularly when explaining complex RCM solutions.

• A good aesthetic sense and eye for detail with focus on inclusive / accessible design, especially for patient-facing payment experiences.

What Will Make Us Love You

• 8-10 years of product management experience, with a portion focused on healthcare technology and revenue cycle management and also experience managing PMs.

• Proven expertise in healthcare payment processing.

• Strong knowledge of healthcare regulations and compliance standards relevant to RCM and payments (e.g., HIPAA, PCI DSS).

• User-centered design approach to product development – UI design experience is a bonus, particularly for financial dashboards and patient interfaces.

• Data-informed product decisions by utilizing various analytics tools to track RCM KPIs (e.g., AR days, collection rates, denial rates).

• Analytical approach to testing new features, with a focus on financial impact and operational efficiency.

• Strong communication skills - demonstrated ability to speak on a technical level and articulate your strategy and objectives with product leadership, designers, and developers, as well as communicate complex RCM concepts to non-technical stakeholders.

• Asynchronous communication using tools like Slack, Google Workspace is preferred.

• Strong project management skills, with experience managing complex product roadmaps in a regulated industry.

• Solid understanding of Agile methodologies.

• Ability to think creatively and strategically to solve complex business problems in healthcare finance through technology and design.

• Active listener who is humble and always looking to learn and improve.

• Passionate about solving complex business problems through technology and design, specifically within the healthcare revenue cycle.

• A relevant education in healthcare administration, business, or a related field is preferred, but not mandatory, if you have the experience and a body of work that speaks for itself.

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.